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Downloads Thread, Help desk and inventory in Links, Downloads and Scripts; Another free tool. It's limited to 2 admins and 100 users, but is worth a look http://downloads-zdnet.com.com/SysAi...-10432310.html...
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    Dos_Box's Avatar
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    Help desk and inventory

    Another free tool. It's limited to 2 admins and 100 users, but is worth a look

    http://downloads-zdnet.com.com/SysAi...-10432310.html

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    Re: Help desk and inventory

    i was trialling a bit of software called Helpmaster Pro from PRD software. it's not free but you can get a free download to trial: http://www.prd-software.com.au/ it's an Australian company.

    I haven't looked at buying it direct but i know you can buy it through your ICT reseller. I use NS Optimum but i'm sure most resellers will be able to get hold of it.

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    Re: Help desk and inventory

    Thanks for this dos_box it could be perfect for me, only one admin and the only users would be staff so I think I will download it and give a try.

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    Re: Help desk and inventory

    We've been using trouble ticket at http://www.troubleticketexpress.com/
    it's great, flexible enough to be useful but not so complicated to scare users off
    tho at present it's mostly used for myself and 2 other techs

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    Re: Help desk and inventory

    Microsoft have relased an Access template that is a helpdesk, it is fully customisable with some knowledge of access databases, I am about to roll it out to my tech staff so will see how it goes, but looks good after trialing it and not got it to fall over yet!

    http://office.microsoft.com/en-gb/as...341591033.aspx

    Katie Lawe
    Network Manager
    Beverley High School

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    Re: Help desk and inventory

    I use NS Optimum but i'm sure most resellers will be able to get hold of it.
    You poor thing.

    Ben

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