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Downloads Thread, Free Help Desk Software for EDU in Links, Downloads and Scripts; Help Has Arrived. On a trial basis, Web Help Desk is offering a Free Edition of it's award winning help ...
  1. #1

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    Lightbulb Free Help Desk Software for EDU

    Help Has Arrived.

    On a trial basis, Web Help Desk is offering a Free Edition of it's award winning help desk software for Educational Institutions.

    Higher Education Customer List
    Lower School Customer List

    This Free Help Desk Software is web-based to all end-users, feature rich, intuitive, and creates instant productivity. Web Help Desk installers are available for Windows, Mac OS X, Linux, and Unix.


    Free Help Desk Software for the Americas and Australia.

    Free Help Desk Software for Europe, Asia, and Africa.

    Free help desk software features include:

    - Self Service and Ticket Submission Portal
    - E-Mail to Ticket Conversion
    - Knowledge Base - Internal and External
    - 2-Way E-Mail Communications
    - SLA E-Mail Alerts and Reminders
    - LDAP and AD Integration
    - Run Help Desk Performance Reports

    - No Trial Period or Expiration Date
    - Software Completely Free From Ads
    - Unrestricted Lite Edition Functionality
    - Free Software Upgrades for One Year

    Enjoy!

    * We are interested in becoming a sponsor to edugeek.net but are having a challenge contacting some.

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    We'll give it a go and come back to you.

    As for Edugeek sponsorship, I guess you've tried the Contact Form?

  3. #3

    Geoff's Avatar
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    Quote Originally Posted by Web-Help-Desk-Software View Post
    Free Help Desk Software for the Americas and Australia.

    Free Help Desk Software for Europe, Asia, and Africa
    Why two versions?

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    stratisphere's Avatar
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    Any chance we can change the mac theme? :P

    (Note: i've only looked at the online demo, so if it's possible to change the theme in the free version then disregard this comment! )

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    Quote Originally Posted by Geoff View Post
    Why two versions?
    They are the same versions. The links go to two different localized distributors for better localized support and attention

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    looks interesting, I'll give it a go when I get some free time to set it up

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    Gatt's Avatar
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    Will give it a go too..

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    Ok... question for you..

    What would I be looking at if I wanted to install this for a set of schools given that I'm a third party self-employed tech? Would I still be covered by the license or would I need to pay something?

    Also, are schools going to be expected to pay in the future? If so, when?

    Cheers...

  9. #9
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    This free 1 Tech lite edition allows you to support as many clients as you need as long as you only require 1 Technician to support them. So you can use this across any number of schools!

    You only pay for the software if you need more than 1 Tech, and even then the pricing is very reasonable. There are two editions - Lite and Pro depending on what feature set you need. This free edition uses the Lite functionality.

    As for Schools buying the Lite/Pro software, if they require more than 1 Tech there are some great educational discounts available!

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    I've just downloaded and installed this. It says 30 days remaining in trial period at the login screen. I downloaded from the page the registration sends you. What gives?

    When i log in, at the top of the screen is lite and pro with 30 days remaining in trial period next to them. What do i do now? Is it going to expire. I have looked for the free download but cannot find it anywhere on your site. I followed the link in the first post and then clicked on the big FREE image on your site.

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    Arrow

    Quote Originally Posted by HodgeHi View Post
    I've just downloaded and installed this. It says 30 days remaining in trial period at the login screen. I downloaded from the page the registration sends you. What gives?

    When i log in, at the top of the screen is lite and pro with 30 days remaining in trial period next to them. What do i do now? Is it going to expire. I have looked for the free download but cannot find it anywhere on your site. I followed the link in the first post and then clicked on the big FREE image on your site.
    You will receive a non-expiring license key for the free edition typically within a business day or two via the email address you submitted. Once inputted into the help desk software, the 30 day bit and Pro to Lite switch will be sorted.

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    Will have a look thanks

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    Gatt's Avatar
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    Playing with this now - looking good..
    In fact it looks cleaner and more indepth than our current system..

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    Exclamation New help desk software version available

    Quote Originally Posted by Web-Help-Desk-Software View Post
    This Free Help Desk Software is web-based to all end-users, feature rich, intuitive, and creates instant productivity. Web Help Desk installers are available for Windows, Mac OS X, Linux, and Unix.



    Free Help Desk Software for the Americas and Australia.

    Free Help Desk Software for Europe, Asia, and Africa.
    All,

    As you may or may not know, this Free Help Desk Software Edition grants a full year of software updates. Web Help Desk is actively developed and feature enhancements are added quite frequently, as you will see in the version log at:

    Web help desk software updates

    Since the original posting in this thread, Web Help Desk has released a new update version (v9.1.12). Feel free to update your current version and see just how easy it is.

    The version log page is an RSS page that we encourage subscription, so that you may stay abreast of the latest version:

    RSS Feed Link

    Enjoy and feel free to continue comments on the solution. Our endusers are our most valued assets.

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    plexer's Avatar
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    What happens after the first year?

    Ben

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