Free Help Desk Software for EDU

[JG2Springer]

ok.. so I got past the 404 error.. now Im just getting web page cant be displayed.

[Web_Help_Desk_Supportster]

Hi

I was just wondering, when you stopped and started Web Help Desk, did you do this via the services or via the start menu options assuming you are on a windows machine?

When it starts in the CMD window it should say

Web Help Desk is starting
Port 8081 is available.

If the cmd just flashes away then the port it being used by something else.

Please let us know what you see.

Regards
Andy

[JG2Springer]

ok.. so I guess I spoke too soon.. I had to bring the old server back up so that we could view some FAQs.. now I have reverted back to the new VMWare server.. and the original 404 error is back... I ran the stop and start bat files from the command prompt (previously I just stopped/started the service) and the cmd doesnt just flash away I get the port 8081 is available.

[Web_Help_Desk_Supportster]

JG2Springer,

Once you have Web Help Desk started via the start menu links and you go to the following link http://localhost:8081 on the server itself what do you get?

Do you see a java process running and if so what resources is it using?

Regards

Andy

[JG2Springer]

the web page flashes for a sec then it goes tot the 404 error page. java.exe and jqs.exe are the only things I see running

[Web-Help-Desk-Software]

@JG2Springer, to better support your needs, let's take this convo over to the Web Help Desk Troubleshooting Forum. This will engage more Web Help Desk experts and community members. Thanks in advance!

[JG2Springer]

thank you will do

[JG2Springer]

Im not a member of that forum

[JG2Springer]

hoping this thread is still being watched.. no responses on other thread.

[Web_Help_Desk_Supportster]

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