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Downloads Thread, Free Help Desk Software for EDU in Links, Downloads and Scripts; Originally Posted by Edu-IT Anyone using this care to share their opinions? Hi Edu-IT, I see that no-one has come ...
  1. #61
    whd_guy's Avatar
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    Exclamation Help Desk Software

    Quote Originally Posted by Edu-IT View Post
    Anyone using this care to share their opinions?
    Hi Edu-IT,

    I see that no-one has come back to you on this, I don't know if it's something to do with the snow....

    We have recently introduced a new discussions forum for Web Help Desk users. This is a great resource for getting tips on how to use the software, submitting feature suggestions, or just getting to know some of the users in the Web Help Desk Community. Please feel free to check this out: Web Help Desk Software Forum

    Alternatively email webhelpdesk{at}unipress.co.uk and we'll be happy to provide you with some EDU references.

    Thanks,

    WHD_guy

  2. #62

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    Thanks. I've downloaded the software and I'm tinkering with it myself.

    (By the way, the Facebook theme for Vanilla forums is proving popular it seems!)

  3. #63

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    Anyone know how much it is for 2 "Technicians"?
    Going through all my licence needs and this one has come up..

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    Exclamation Web Help Desk UK-Based Hosting Now Available!

    Hi everyone,

    Just a quick post to let you all know that the Web Help Desk software is now also available as a hosted SaaS option installed on our UK-based servers. So if you either don't have the infrastructure to install the software yourself, or if you would just prefer the simplicity of the installation/maintenance being taken care of by someone else, this is for you!

    You still get the same excellent Web Help Desk software in both the Lite and Pro varieties, but we host it for you on our top of the range servers located at a secure state of the art UK-based data centre. So all you need to get going is an internet connection and your favourite web browser... easy!

    Click here for more info on the UK Hosted Web Help Desk Software

    All the best,

    whd_guy

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    Lightbulb Help Desk Software Demonstration

    Get the most from your Web Help Desk deployment! Watch a pre-recorded Web Help Desk demonstration webinar recently given to a live audience.

  6. #66
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    Our school have bought WHD..
    and I must say it is AWSOME software.

    Very reliable and does EVERYTHING you could ever ask for and more!



    Enjoy!

  7. #67

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    I have installed it [Web Help Desk] and now I can't logon for the fisrt time [username/password as described in whd_admin_guide.pdf: Page 9]

    Username/Password is not the issue: The logon button does not respond to clicks.

    Browser: Internet Explorer: Version: 8.0.6001.18865
    OS: Windows Server 2008: Standard Edition: SP2: 64 Bit.

    Any ideas?

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    Hi Dave,

    Thanks for the post.

    Do you have the 64 bit java virtual machine install on the system?

    If not please see this FAQ below:

    FAQ 79

    Please let me know if after installing this and stopping and restart Web Help Desk if this issue is resolved.

    Regards
    Andy

  9. #69
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    Quote Originally Posted by DaveP View Post
    I have installed it [Web Help Desk] and now I can't logon for the fisrt time [username/password as described in whd_admin_guide.pdf: Page 9]

    Username/Password is not the issue: The logon button does not respond to clicks.

    Browser: Internet Explorer: Version: 8.0.6001.18865
    OS: Windows Server 2008: Standard Edition: SP2: 64 Bit.

    Any ideas?
    Hi Dave,

    You say that when logging in to WHD directly on Windows Server 2008 the Login button doesn't respond. This is due to the form submit button using Javascript to submit the username/password. Javascript is often disabled on browsers installed on server platforms by default, so this would explain the Login button not working for you.

    I would suggest that you either ensure that javascript is enabled on the web browser, or just log in to the software from a regular desktop machine.

    I hope this helps you or anyone else using WHD on Windows Server 2008!

    Thanks,

    whd_guy.

  10. #70
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    Can you get whd to use sso so if your client is login to the domain whd will know who they are and not ask for login details?

  11. #71
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    Hi Everyone,

    Web Help Desk are offering a fantastic ‘back to school’ discount of 20% off all Tech licenses for a limited period.

    That’s in addition to our existing brilliant EDU pricing.

    Come and get it before this offer ends......Web Help Desk - Powerful and Affordable Help Desk Software

    All the best.

    whd_guy.

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    Hi Ful56_UK,

    Sorry for not getting back to you sooner, Web Help Desk can use SSO please see the faq linke below:

    FAQ 62

    Regards
    Andy

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    HTTP Status 404 - Servlet WOServletAdaptor is not available

    type: Status report

    message: Servlet WOServletAdaptor is not available

    description: The requested resource (Servlet WOServletAdaptor is not available) is not available.
    Apache Tomcat/5.5.23

    just migrated our old server to a new VMware server and am getting this message... nothing that I know of has changed. I just inherited this system and am trying to work through it. Cant get to the admin page .. get that error.. Someone posted in reference to this earlier in the thread but I never saw a response.

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    Hi JG2Springer,

    If you just stop and then start Web Help Desk again it should resolve this issue. We normally get that error if the services have not started properly.

    Regards
    Andy

  15. #75

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    ok.. so I got past the 404 error.. now Im just getting web page cant be displayed.

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