Introduction to BASIC IT and day-to-day usage
I was dealing with an Internal member of Staff this morning who was not to familiar with computers (ie wasn't able to do basic office duties using Office 07, struggled using IE, etc). This got me thinking a little, as a large number of Internal Staff we have at Testing Centers are a little bit elderly (Not wanting to sound insulting to anyone old, and no - I'm DEFINATELY not going to put an age to that!!!!), it might be an idea to knock up a training package that shows them in very slow time how to do basic IT tasks (ie switching default printers, mapping drives, creating folders, etc) and day-to-day Office tasks (downloading/uploading to Sharepoint, sending emails, adding attachments, etc).
I'm also looking at an Intro to IT for any new starters to our Support Team here - so this would cover things like basic Windows XP/7 troubleshooting, network connectivity checks, etc.
I have a rough idea of what I'd *like* to include, but was curious - what sort of things would other people be tempted to include to make life easier for people who are struggling with using their PC's?
Once I've got an idea, I'll start knocking up a basic training package (Presentations, crib sheets, videos, etc) and pop it on here for people to use/hand out/print out and make a fort with. It might save repeat calls/jobs, it might educate people a bit, you never know.
*Digs in and waits for incoming*