We are paying a great deal of money for our current LA SLA for hardware support which is not getting used and we can do the majority in house. I would like to put the technician and technician to be on a course so when we do pull the plug on the county SLA they have a certificate / qualifications to show they are capable of opening the case of the PC's and fixing them (really wanting to cover our backs here).
Can anybody recommend a decdent course for them to follow, preferably in the north east - only a 1 day thing will do to be honest. Id prefer them not to do a self study if possible.
Not sure about your location etc., or about a restriction of 1 day (pretty tough to get certified etc in one day) but you might want to look at sending them on an A+ course. One of my technicians has this and it's really worth the investment.
Not sure if that helps any, but wanted to throw it out there...
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