+ Post New Thread
Results 1 to 12 of 12
Courses and Training Thread, ITIL Foundation in Training and Courses; Hi folks, I'm looking at getting ITIL Foundation certification. A friend did this via self study. Is this easy enough, ...
  1. #1
    Gongalong's Avatar
    Join Date
    Oct 2011
    Location
    United Kingdom
    Posts
    923
    Thank Post
    837
    Thanked 20 Times in 18 Posts
    Rep Power
    11

    Question ITIL Foundation

    Hi folks,

    I'm looking at getting ITIL Foundation certification.

    A friend did this via self study. Is this easy enough, or is it better to do the training course?

    Either way, can anyone recommend a training company in the Hampshire/Surrey/Berkshire area?

    TIA

  2. #2


    Join Date
    Jan 2006
    Posts
    8,202
    Thank Post
    442
    Thanked 1,032 Times in 812 Posts
    Rep Power
    339
    I would recommend the course that I did through QA
    IT Training | Project Management Training | Management Training | QA

  3. Thanks to CyberNerd from:

    Gongalong (29th November 2012)

  4. #3
    wagnerk's Avatar
    Join Date
    Jun 2007
    Location
    Northants
    Posts
    818
    Thank Post
    64
    Thanked 169 Times in 137 Posts
    Rep Power
    47
    Quote Originally Posted by Gongalong View Post
    ...A friend did this via self study. Is this easy enough, or is it better to do the training course?...
    It depends on how you learn. I did the self study route, studied for a week (after work, during breaks, etc) and passed on the dot. You can read about it here and here.

  5. 2 Thanks to wagnerk:

    Gongalong (29th November 2012), mac_shinobi (29th November 2012)

  6. #4
    gshaw's Avatar
    Join Date
    Sep 2007
    Location
    Essex
    Posts
    2,704
    Thank Post
    172
    Thanked 226 Times in 208 Posts
    Rep Power
    68
    I did mine via a training course, when it comes to this kind of topic it's better to have it put in context by an experienced trainer imo.

  7. Thanks to gshaw from:

    Gongalong (29th November 2012)

  8. #5

    GrumbleDook's Avatar
    Join Date
    Jul 2005
    Location
    Gosport, Hampshire
    Posts
    10,001
    Thank Post
    1,360
    Thanked 1,839 Times in 1,140 Posts
    Blog Entries
    19
    Rep Power
    605
    It depends on whether you want to get the certification or get a deeper learning about ITIL, share experiences and context ... the former can be done via self-study but a training course is brilliant for the latter. QA have been good on other courses for this so I would presume that they would be the same for the ITIL courses. Other training providers are available and you could also consider FITS Practitioner as an option as well.

  9. Thanks to GrumbleDook from:

    Gongalong (29th November 2012)

  10. #6
    gshaw's Avatar
    Join Date
    Sep 2007
    Location
    Essex
    Posts
    2,704
    Thank Post
    172
    Thanked 226 Times in 208 Posts
    Rep Power
    68
    This is who I did mine with...

    FGI Training & Consultancy - ITIL Foundation

    Very good trainer and course content

  11. Thanks to gshaw from:

    Gongalong (29th November 2012)

  12. #7
    Gongalong's Avatar
    Join Date
    Oct 2011
    Location
    United Kingdom
    Posts
    923
    Thank Post
    837
    Thanked 20 Times in 18 Posts
    Rep Power
    11
    Thanks all for the responses.

  13. #8
    Leeoakley's Avatar
    Join Date
    Dec 2008
    Location
    Worcester
    Posts
    126
    Thank Post
    34
    Thanked 24 Times in 21 Posts
    Rep Power
    19
    Hi Gongalong,

    Kent council run courses for schools using QA. It quite a good price...

    http://www.eiskent.co.uk/default.cfm...id=E446&tcid=6

  14. Thanks to Leeoakley from:

    Gongalong (30th November 2012)

  15. #9
    Gongalong's Avatar
    Join Date
    Oct 2011
    Location
    United Kingdom
    Posts
    923
    Thank Post
    837
    Thanked 20 Times in 18 Posts
    Rep Power
    11
    I've just discovered FITS The FITS Foundation - Professional qualifications and support for ICT staff within education

    How does this compare with ITIL? (There's the suggestion that ITIL isn't easy to implement for IT in Education)

  16. #10


    Join Date
    Jan 2006
    Posts
    8,202
    Thank Post
    442
    Thanked 1,032 Times in 812 Posts
    Rep Power
    339
    Quote Originally Posted by Gongalong View Post
    I've just discovered FITS The FITS Foundation - Professional qualifications and support for ICT staff within education

    How does this compare with ITIL? (There's the suggestion that ITIL isn't easy to implement for IT in Education)
    ITIL is designed to be flexible, and ITS is just an implementation of ITIL that is tailored for schools.

    I've read through FITS stuff and it is all pretty rational - but TBH I don't think it is necessary if you understand ITIL. You'd have to have only half a brain to not make the connection between an ITIL concept and a specific example in FITS.

    I'd stick with ITIL as it has more relevance and credence than FITS outside of schools.

  17. #11
    Leeoakley's Avatar
    Join Date
    Dec 2008
    Location
    Worcester
    Posts
    126
    Thank Post
    34
    Thanked 24 Times in 21 Posts
    Rep Power
    19
    You are about to open a can of worms

    ITIL or FITS.....

    You will get all sorts of answers on this one,CyberNerd has pretty much nailed one side of the coin. On the other side....

    FITS, if your not already ITIL qualified, is heavily tailored to the environment you work in. From a training perspective (if your interested in the relevance of the training) the FITS course will only have delegates from the education sector. What you discuss both with delegates and the trainer, will have a single focus.

    You will need to have a think about what you need as an individual, an IT team (which is also very important) and a school.

    You'd have to have only half a brain to not make the connection between an ITIL concept and a specific example in FITS.
    Although I agree to some extent, this may not be obvious for younger or less experienced team members.

    It might be worth PMing someone like Grumbledook, who I'm sure will be happy to discuss these options with you.

    Initially, have a think about what are you trying to achieve.
    Last edited by Leeoakley; 14th December 2012 at 12:05 PM.

  18. Thanks to Leeoakley from:

    CyberNerd (14th December 2012)

  19. #12

    GrumbleDook's Avatar
    Join Date
    Jul 2005
    Location
    Gosport, Hampshire
    Posts
    10,001
    Thank Post
    1,360
    Thanked 1,839 Times in 1,140 Posts
    Blog Entries
    19
    Rep Power
    605
    I'll declare my interest here ...

    I am a FITS Trainer, have sat on the advisory board for The FITS Foundation and have been active in promoting (and supporting) FITS since 2001.

    The fact that it is derived from ITIL (both v2 and v3), has a healthy smattering of PRINCE2 in there and also goes into more detail around understanding management ... I think FITS has the edge on ITIL in schools. That is ... as long as you have buy in and understanding from your SLT.

    The other benefit of FITS is that it is a framework ... you don't have to roll it all out ... and you don't have to go to the nth degree with things. A helpdesk / supportdesk / servicedesk ... it can centred around a fully integrated piece of software, which contains all your tickets, SLA management tools, CMDB, asset register, definitive software library, etc ... or it could simply be based around the little exercise book which staff log requests into. Personally I also think it has a greater emphasis on communication and working with others.

    Professionally, I think your career will do better with ITIL, especially if you are going to work outside of education, but I would recommend FITS to start with and then ITIL afterwards (along with PRINCE2).



SHARE:
+ Post New Thread

Similar Threads

  1. Free Foundation ITIL Training Portal
    By dezt in forum Courses and Training
    Replies: 6
    Last Post: 23rd May 2011, 12:15 PM
  2. Late availability on ITIL v3 Foundation Course
    By ayoward in forum Yorkshire & Humberside Grid for Learning (YHGfL)
    Replies: 0
    Last Post: 10th March 2011, 05:53 PM
  3. ITIL V3 Foundation Certificate
    By JoeBloggs in forum Courses and Training
    Replies: 11
    Last Post: 7th January 2011, 12:59 PM
  4. MFL Software Vektor - French Foundations
    By wesleyw in forum Educational Software
    Replies: 0
    Last Post: 10th August 2006, 10:30 AM
  5. Foundation Stage eProfile
    By in forum Educational Software
    Replies: 0
    Last Post: 28th November 2005, 02:34 PM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •