Easy GUI for Remote Assistance Support
While looking for a free and resourse minimal way to open up remote support sessions to Vista and 7 workstations I reinvestigated Remote Assistance. Looking through online documents it seemed quite easy to setup a group policy to allow for unsolicited RA sessions and setup allowed users to offer these.
This was all well and good but the fact remained that the interface on both the offering and requesting side was mostly hidden with either no UI or activation via the command line. To make this a little easier I created a couple of HTA applications to make the job a little easier:
RemoteAssist.hta - Offers the supporter a simple textbox and button to enter the hostname of the remote machine into and click connect. This just passes the command via the command line to offer an unsolisited RA session.
WhoAmI.hta - is designed to be run on the client and will show in large letters the hostname of the computer which can be read to the supporter over the phone.
Although this can and possibly will be automated much more in the future it seems to work ok for some of the more computer savy teachers to support the others easily over the phone throughout the school.
I push these out to different groups by adding a shortcut to the desktop using the following VBS (some not in code box as forum garbled it ):
AddLink "Offer Remote Assistance", "Offer Remote Assistance", "\\pnsdc\cdshare$\0RemoteAssist\RemoteAssist.hta", 1, "\\pnsdc\cdshare$\0RemoteAssist\", "", "%SystemRoot%\system32\msra.exe"
[code]AddLink "Offer Remote Assistance", "Offer Remote Assistance", "\\server\share$\0RemoteAssist\RemoteAssist.hta", 1, "