Coding Thread, Simple call centre type script in Coding and Web Development; Hi All,
not sure where to post this, but i have written a very simple script to pop the DDI ...
17th January 2010, 09:05 PM #1
Simple call centre type script
not sure where to post this, but i have written a very simple script to pop the DDI and CLI on screen and send it to a webpage which then populates some simple fields and can enable a call center agent or message taking company to take calls and pass them to there clients.
like i said its only basic but i have provided it here for you to download...
Simple video demonstration here
[ame="http://www.youtube.com/watch?v=4D3XHaFH9RM"]YouTube- Call center script and screen popping proof[/ame]
it uses the ASTassitent to get the DDI and CLI passes it on to the script i have written and then passes it to a formtoemail form to email the client you are taking calls for.
i have already deployed it to a small call center, but this script can be adapted to work with a MySQL database to produce billing etc....
i have provided some instructions in the read me, if you get stuck please post.....
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