When the headteacher opens an email that has been sent from the finance account she gets displayed in the right hand column a small image of an attachment that she can click on and open. The oddity is this attachment is from an email that was sent from finance to the head last year and has nothing to do with the current email received.
Everything works as expected and normal attachments are displayed at the bottom of the page.
I have tried to recreate the issue using my personal account but can not even get an attachment to get listed on the right let alone an old attachment.
This is not a show stopper but the attachment is confidential and is really bugging the head.
Is the icon listed under the contact details panel? first thing that comes to mind is check if the Finance account has a Drive account, if so is the aforementioned document on there and shared with the Head? I'll be honest I haven't seen this happen myself, but that's the only logical explanation I can think of!
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