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Cloud Services Thread, Outlook 365 Service Request in Technical; Does anyone know the response turnaround for a Service Request through Office 365? I had to log a SR in ...
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    Mr_Jiminy's Avatar
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    Outlook 365 Service Request

    Does anyone know the response turnaround for a Service Request through Office 365?

    I had to log a SR in relation to account corruption with a users SkyDrive area.

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    Edu-IT's Avatar
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    Depends on impact. If it is an issue affecting a service to the point it can't be used, I've had replies and calls in minutes about those.

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    jamesbmarshall's Avatar
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    Quote Originally Posted by Mr_Jiminy View Post
    Does anyone know the response turnaround for a Service Request through Office 365?
    Support

  4. Thanks to jamesbmarshall from:

    Mr_Jiminy (14th December 2013)

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    Even with some low priority things I've mostly had callbacks within an hour - the support boys are great and remote session in to solve problems quickly!

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    Mr_Jiminy's Avatar
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    Thanks James, referred to your link, called TS and got problem sorted with 24 hours.

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