An update: SWGfL are looking into the IMAP issue as revealed by @plexer (bless him)
I still don't really understand how things can be partially IMAP'ed (I have checked the settings for all those affected and can see no differences between those that succeed and those that fail) - but I bow to the superior knowledge of those that do.
Watch this space
Elsiegee40 asked me to have a look over this thread as SWGfL have apparently still not been able to fix the problem for Witch. I have migrated two EasyMail domains: one to Live@Edu (Office 365 predecessor) and one to Google Apps.
I do not have much to add as Witch seems to have been well advised, but I do have one suggestion. We had issues (in 2010) setting up Outlook to access EasyMail through IMAP for some accounts. The cause was that password changes made in EasyMail did not change the password for IMAP access, as they were supposed to, so the accounts had two different passwords one for web access and one for IMAP. The fix was to reset the password through the admin console, as that did set both the web and IMAP passwords.
So I would suggest Witch try resetting the password on one of the accounts that will not migrate through the admin web page. It could just be reset to the same password it should already have. Then try migrating that account again. I will provide instructions for resetting passwords if you would like them.
By the way, my experience is that RM never actually deletes EasyMail domains. The two migrated domains are still there and apparently usable, even though for multiple years they have not been used or paid for. I have just reset all account passwords to random values so that no one can log in.
I will try that - hopefully it will work - well I can only pray
Unfortunately though, I set all the passwords in the first place through the admin console so I am not sure this will make any difference.
Last edited by witch; 9th March 2014 at 03:41 PM.
I have just reset the passwords on two accounts and unfortunately they still won't migrate
POP doesn't work on any of them as far as I know - I was told by SWGfL that it would only work with IMAP
Is the password you are setting not too complex? I had issues with IMAP and a password with a ? in it.
Once I removed that IMAP worked. That was in outlook mind and the school have since gone to Office 365 and migration worked fine with the simpler password
Our passwords are one word with no characters of any sort.
When we ring SWGfL we are in fact talking to RM
As I said, they told me there was no POP access - I could ask again.
I am very grateful for the help, guys..
RM instructions). It will fail if IMAP is not working. Then ring up RM and ask them why it is not working.
The issue from my investigations before I am sure is that some accounts have imap enabled and some don't.
Will do some more looking tomorrow.
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