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Cloud Services Thread, Easymail migration to Office 365 in Technical; Originally Posted by speckytecky Can't you pull it up with Mail.school name.county.sch.uk in the URL bar of a Google page? ...
  1. #286

    witch's Avatar
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    Quote Originally Posted by speckytecky View Post
    Can't you pull it up with Mail.school name.county.sch.uk in the URL bar of a Google page?
    No, I meant his email hadnt arrived. Got the resend but the original still nowhere!

  2. #287

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    An update: SWGfL are looking into the IMAP issue as revealed by @plexer (bless him)
    I still don't really understand how things can be partially IMAP'ed (I have checked the settings for all those affected and can see no differences between those that succeed and those that fail) - but I bow to the superior knowledge of those that do.
    Watch this space

  3. Thanks to witch from:

    speckytecky (9th March 2014)

  4. #288

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    @witch lets hope they come up with an explanation and are able to sort it out for those accounts

    Ben

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    Elsiegee40 asked me to have a look over this thread as SWGfL have apparently still not been able to fix the problem for Witch. I have migrated two EasyMail domains: one to Live@Edu (Office 365 predecessor) and one to Google Apps.

    I do not have much to add as Witch seems to have been well advised, but I do have one suggestion. We had issues (in 2010) setting up Outlook to access EasyMail through IMAP for some accounts. The cause was that password changes made in EasyMail did not change the password for IMAP access, as they were supposed to, so the accounts had two different passwords one for web access and one for IMAP. The fix was to reset the password through the admin console, as that did set both the web and IMAP passwords.

    So I would suggest Witch try resetting the password on one of the accounts that will not migrate through the admin web page. It could just be reset to the same password it should already have. Then try migrating that account again. I will provide instructions for resetting passwords if you would like them.

    By the way, my experience is that RM never actually deletes EasyMail domains. The two migrated domains are still there and apparently usable, even though for multiple years they have not been used or paid for. I have just reset all account passwords to random values so that no one can log in.

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    speckytecky (9th March 2014), witch (9th March 2014)

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    Ok
    I will try that - hopefully it will work - well I can only pray

    Unfortunately though, I set all the passwords in the first place through the admin console so I am not sure this will make any difference.
    Last edited by witch; 9th March 2014 at 02:41 PM.

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    Quote Originally Posted by witch View Post
    Unfortunately though, I set all the passwords in the first place through the admin console so I am not sure this will make any difference.
    Yes that does make it seem unlikely it will work.

    Do you know whether POP access to the problematic accounts works or is that the same as IMAP?

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    I have just reset the passwords on two accounts and unfortunately they still won't migrate

    POP doesn't work on any of them as far as I know - I was told by SWGfL that it would only work with IMAP

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    Quote Originally Posted by witch View Post
    POP doesn't work on any of them as far as I know - I was told by SWGfL that it would only work with IMAP
    I think the automatic migration does only work with IMAP, but if you could get POP access you might be able to do a manual one using Outlook.

    Are you able to contact RM directly about the problem or does SWGfL require that you go through them?

  11. #294

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    Is the password you are setting not too complex? I had issues with IMAP and a password with a ? in it.

    Once I removed that IMAP worked. That was in outlook mind and the school have since gone to Office 365 and migration worked fine with the simpler password

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    Our passwords are one word with no characters of any sort.
    When we ring SWGfL we are in fact talking to RM
    As I said, they told me there was no POP access - I could ask again.

    I am very grateful for the help, guys..

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    Quote Originally Posted by witch View Post
    Our passwords are one word with no characters of any sort.
    And 11 letters or less? I am reminded that I had problems with migrations where the password was 16 characters, possibly related to Office365 passwords needing to be 15 characters or less. However I know 11 characters should work as that is what I used.

    Quote Originally Posted by witch View Post
    When we ring SWGfL we are in fact talking to RM
    And they have not managed to do anything for 3 months? That is remarkably poor. While they might not be able to help with the migration, IMAP access is an important feature to just leave broken entirely. If you have been asking them to help you with the migrator, perhaps instead you could try setting up one of the problematic accounts in Outlook (RM instructions). It will fail if IMAP is not working. Then ring up RM and ask them why it is not working.

    Quote Originally Posted by witch View Post
    As I said, they told me there was no POP access - I could ask again.
    They are probably right. It is coming back to me that it stopped working for us and we had to move over to IMAP.

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    speckytecky (9th March 2014)

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    The issue from my investigations before I am sure is that some accounts have imap enabled and some don't.

    Will do some more looking tomorrow.

    Ben

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  17. #298

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    Quote Originally Posted by plexer View Post
    The issue from my investigations before I am sure is that some accounts have imap enabled and some don't.

    Will do some more looking tomorrow.

    Ben
    Ah, that's what it was! Thanks. I didnt realise that it wasn't actually enabled.

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    speckytecky (9th March 2014)

  19. #299

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    Digging up this again..
    Can anyone tell me about folder migration from easymail to Office 365? Several users are asking whether they can keep their folders once we go over and I am struggling to find an answer.

  20. #300
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    Still working on it. I'm beginning to wish we were staying with UnEasymail!

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