I'm sure it will pull in all emails:
Connected accounts downloading old email - Email and calendar - Office 365 - Microsoft Office 365 Community
Suggests that it would.
Let me get my feet back on the ground and head in the game and I'll be in touch.
I have now tried to connect two accounts and watched whilst the DH tried his - even putting in the IMAP stuff it doesnt work. He gets a message to say you cant connect to your own account which would imply that it hasnt picked up the IMAP thing. I get " the test connection was not successful - check username and password"
Has anyone got ANY ideas as to what I can do? Or what I am doing wrong?
I'm wondering if the whole thing is getting confused because you've used the same format for the username in Office 365 it shouldn't but as a test create a new O365 account for one of the failed users but use a different format i.e initial.surname or something and then try a migration or connected account setup for that.
But if that was the case, then surely none would work given that the same info is given re the bulk migration - and 30 users did work? I will happily try another version though
If you do not wish to alter the naming convention, you could try the CSV file with a modified 365 account as firstname.lastname@example.org since this e-mail account will always remain valid regardless of what other domains you have assigned to your users.
So for example have email@example.com,jblogg... dorset.sch.uk,mypasswordhere
I'm just trying to rule out other things now as all logic with what Microsoft does has gone out of the window.
If you haven't already I would also log a service request with Microsoft that can be done through the admin portal.
I have now removed one of the successful migrations from the bulk migration, and logged on as that person and tried to connect the accounts
This time I got the "you are trying to connect to your own account" message as soon as I entered the IMAP settings - which is odd as they are exactly the same as for the bulk migration. It must be something I've done - but what? Or maybe I cannot connect accounts with the same address via this method
I can't see where to log a service request either
I also have created a new user in Office 365 with a different format for the name - sm@ rather than ssmith@ and tried to connect the accounts with no success. It couldnt find the account
Am I doing something really stupid?
Last edited by witch; 11th December 2013 at 09:27 AM.
Can ANYONE point me in the direction of any sort of solution? I have gone round and round on the web and cannot find anything of any use.
At what point do I tell my boss that I just can't do it
Have raised a service request but of course they will try and ring me and I am not here that often
Last edited by witch; 11th December 2013 at 10:55 AM.
Here's how to log a service request. Contact Support for a technical issue - Office 365 for enterprises
Last edited by Edu-IT; 11th December 2013 at 10:41 AM.
witch (11th December 2013)
There just HAS to be an obvious answer as to why they have failed and why I cant do the manual connection, even with an account that has shown that it migrates OK
I want to understand...
What if I got everyone to use Outlook for their easymail - I've just done it for one of my accounts - would it be easy to migrate then?
I must admit I have had a look and cant really see how to do it
Could I set up their outlook - could they still access their email from the web so would they even have to know or see that I had done it?
Last edited by witch; 11th December 2013 at 11:13 AM.
@plexer and @Boredguy may already know the answer to this but as I understand it so far:
You have got the majority of your old (Easylink) accounts synced with your new accounts (O365) using IMAP. However you are now unable to connect the last couple of mailboxes manually even though all of the details are correct. Out of interest do you know the exact number of accounts that are currently synced? Could there be a hard limit of IMAP connections the Easymail server will allow?
Last edited by foofighterjim; 11th December 2013 at 11:20 AM.
You could use outlook to do it, you'd setup outlook to connect to the existing easymail account and save all the emails in a local pst file and then connect to the office 365 account and upload all that mail.
Use Outlook to Move Data Between Accounts
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