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Cloud Services Thread, We Get Blank Pages When Printing E-Mail From Office365 in Technical; We have just moved our staff E-Mail from Exchange to Office365. We find now that we get at least 5 ...
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    DaveP's Avatar
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    We Get Blank Pages When Printing E-Mail From Office365

    We have just moved our staff E-Mail from Exchange to Office365. We find now that we get at least 5 blank pages before the main body of the E-Mail is printed [blank except for headers and footers which is correctly numbered 1 of 11, 2 of 11,...]

    This did not happen with Internet Explorer and Exchange but does with Internet Explorer and Office365 [nothing else has changed]

    I have been told that the problem lies here:



    Apparently I should be selecting 'As laid out on screen' but that option is greyed out. I gave been given a Registry hack but it is no good because the sub-key I have been directed to does not exist on my station:

    This is the supplied Registry location:

    HKEY_CURRENT_USER\Software\Policies\Microsoft\Inte rnet Explorer\Control Panel

    This is a screenshot of my Registry close to where I should find that entry:



    Has anyone else seen this or fixed it?

    Internet Explorer version: 8
    Client O/s: Windows 7 Pro: 64 Bit: SP1

    This problem does not happen in Chrome but I cannot use that as a long term answer.

    [I could probably solve this by deploying IE9 or IE10. However for numerous reasons that is not an option for me at this time]

    Thanks.

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    DaveP's Avatar
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    Update: I have been in touch with Microsoft [via our LEA] and they have said that they have reproduced the problem in their offices and are now working toward a solution.

    Estimated timeline for delivery of solution: Unknown.

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    bodminman's Avatar
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    Quote Originally Posted by DaveP View Post
    Update: I have been in touch with Microsoft [via our LEA] and they have said that they have reproduced the problem in their offices and are now working toward a solution.

    Estimated timeline for delivery of solution: Unknown.
    We too have the same issue and we are using IE9 and we also got the same response from MS!

    I have just told staff to use the 'Print from page x to x' function in the Print dialogue box until there is a permanent solution to this.

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    DaveP's Avatar
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    Quote Originally Posted by bodminman View Post
    ...I have just told staff to use the 'Print from page x to x' function in the Print dialogue box until there is a permanent solution to this.
    We have been experimenting while waiting for a fix from Microsoft.

    We have found: Chrome [my browser of choice] does not suffer this issue.
    IE10 does not suffer this issue. We cannot deploy IE10 until the Head/My Line Manager has given the all clear: No answer yet.

  5. Thanks to DaveP from:

    bodminman (25th April 2013)

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    kearton's Avatar
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  7. 3 Thanks to kearton:

    AngryTechnician (25th April 2013), bodminman (25th April 2013), themightymrp (29th May 2013)

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    bodminman's Avatar
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    Chrome, Firefox and IE10 do not suffer with this issue.

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    adhutton's Avatar
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    We had this issue a couple of weeks ago.

    It was fixed by upgrading the printer driver(s) to the latest version.

    Andrew

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    DaveP's Avatar
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    Quote Originally Posted by adhutton View Post
    We had this issue a couple of weeks ago.

    It was fixed by upgrading the printer driver(s) to the latest version.

    Andrew
    I don't think this will work for us: I only recently updated our printer drivers on our print server.

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    bodminman's Avatar
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    Same here. The first thing I tried was to update the drivers.

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    jamesbmarshall's Avatar
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    As well as posting in here, I'm assuming you're all being good and logging this as an issue with Microsoft Support too?


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    DaveP's Avatar
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    Quote Originally Posted by jamesbmarshall View Post
    As well as posting in here, I'm assuming you're all being good and logging this as an issue with Microsoft Support too?

    Yes. Currently waiting on Microsoft for a solution to this and another where there is problem with forwarded messages.

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    bodminman's Avatar
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    Quote Originally Posted by jamesbmarshall View Post
    As well as posting in here, I'm assuming you're all being good and logging this as an issue with Microsoft Support too?

    Yep!

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    bodminman's Avatar
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    LMAO - Just had Microsoft on the phone offering me a solution to the printing issue.

    Install and use another browser for the time being! WTF

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    Michael's Avatar
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    This wasn't a problem with Office 365, Exchange 2010 and IE9 but is a problem with Office 365, Exchange 2013 and IE9.

    Are IE8 and IE10 immune from this bug? Do Microsoft have a date when this'll be fixed? Many thanks!

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    DaveP's Avatar
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    No estimated date for a fix but I do get E-Mails regularly confirming that they have been able to reproduce the problem and are actively working on a resolution.

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