Cloud Services Thread, We Get Blank Pages When Printing E-Mail From Office365 in Technical; We have just moved our staff E-Mail from Exchange to Office365. We find now that we get at least 5 ...
11th April 2013, 02:25 PM #1
We Get Blank Pages When Printing E-Mail From Office365
We have just moved our staff E-Mail from Exchange to Office365. We find now that we get at least 5 blank pages before the main body of the E-Mail is printed [blank except for headers and footers which is correctly numbered 1 of 11, 2 of 11,...]
This did not happen with Internet Explorer and Exchange but does with Internet Explorer and Office365 [nothing else has changed]
I have been told that the problem lies here:
Apparently I should be selecting 'As laid out on screen' but that option is greyed out. I gave been given a Registry hack but it is no good because the sub-key I have been directed to does not exist on my station:
This is the supplied Registry location:
HKEY_CURRENT_USER\Software\Policies\Microsoft\Inte rnet Explorer\Control Panel
This is a screenshot of my Registry close to where I should find that entry:
Has anyone else seen this or fixed it?
Internet Explorer version: 8
Client O/s: Windows 7 Pro: 64 Bit: SP1
This problem does not happen in Chrome but I cannot use that as a long term answer.
[I could probably solve this by deploying IE9 or IE10. However for numerous reasons that is not an option for me at this time]
IDG Tech News
15th April 2013, 08:12 PM #2
Update: I have been in touch with Microsoft [via our LEA] and they have said that they have reproduced the problem in their offices and are now working toward a solution.
Estimated timeline for delivery of solution: Unknown.
25th April 2013, 09:47 AM #3
We too have the same issue and we are using IE9 and we also got the same response from MS!
Originally Posted by DaveP
I have just told staff to use the 'Print from page x to x' function in the Print dialogue box until there is a permanent solution to this.
25th April 2013, 09:55 AM #4
We have been experimenting while waiting for a fix from Microsoft.
Originally Posted by bodminman
We have found: Chrome [my browser of choice] does not suffer this issue.
IE10 does not suffer this issue. We cannot deploy IE10 until the Head/My Line Manager has given the all clear: No answer yet.
Thanks to DaveP from:
bodminman (25th April 2013)
25th April 2013, 10:00 AM #5
3 Thanks to kearton:
AngryTechnician (25th April 2013), bodminman (25th April 2013), themightymrp (29th May 2013)
25th April 2013, 10:00 AM #6
Chrome, Firefox and IE10 do not suffer with this issue.
25th April 2013, 10:03 AM #7
We had this issue a couple of weeks ago.
It was fixed by upgrading the printer driver(s) to the latest version.
25th April 2013, 10:08 AM #8
I don't think this will work for us: I only recently updated our printer drivers on our print server.
Originally Posted by adhutton
25th April 2013, 10:35 AM #9
Same here. The first thing I tried was to update the drivers.
25th April 2013, 11:25 AM #10
As well as posting in here, I'm assuming you're all being good and logging this as an issue with Microsoft Support too?
25th April 2013, 11:30 AM #11
Yes. Currently waiting on Microsoft for a solution to this and another where there is problem with forwarded messages.
Originally Posted by jamesbmarshall
25th April 2013, 11:38 AM #12
Originally Posted by jamesbmarshall
26th April 2013, 04:59 PM #13
LMAO - Just had Microsoft on the phone offering me a solution to the printing issue.
Install and use another browser for the time being! WTF
7th May 2013, 04:27 PM #14
This wasn't a problem with Office 365, Exchange 2010 and IE9 but is a problem with Office 365, Exchange 2013 and IE9.
Are IE8 and IE10 immune from this bug? Do Microsoft have a date when this'll be fixed? Many thanks!
7th May 2013, 04:49 PM #15
No estimated date for a fix but I do get E-Mails regularly confirming that they have been able to reproduce the problem and are actively working on a resolution.
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