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Cloud Services Thread, Office 365 alternate email for users in Technical; I was just wondering if anyone has set an alternate email address for students in office 365 and how have ...
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    timbo343's Avatar
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    Office 365 alternate email for users

    I was just wondering if anyone has set an alternate email address for students in office 365 and how have you managed to do it without giving them an admin role?

    Thanks

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    EduTech's Avatar
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    I don't believe you can add an alternative email address in the same kind of place that you are thinking withing providing the user with administrator rights, the reason why that option is available is just in case the Global Admin forgets the password for the tenancy and prevents them from locking themselves out of the Admin Portal.

    If you want to provide your users with another SMTP Alias, then if you

    - Sign in to the Office 365 portal.
    - In the header, click Admin.
    - Under Exchange Online, click Manage.
    - In the left pane, click Users & Groups, and then click Mailboxes.
    - In the list of users, select the user to whom you want to add an alias email address, and then click Details.
    - Expand E-Mail Options. A list of user's email addresses is displayed.
    - Click Add to add a new alias email address.

    James.

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    timbo343's Avatar
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    Ah, thought so. I got a request today from a student asking why can we not provide an alternate email address so a password can be sent to us instead of having to come and see IT Support. I said i would look in to it. Now turns out, i guess it cant be done.

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    EduTech's Avatar
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    Quote Originally Posted by timbo343 View Post
    Ah, thought so. I got a request today from a student asking why can we not provide an alternate email address so a password can be sent to us instead of having to come and see IT Support. I said i would look in to it. Now turns out, i guess it cant be done.
    Correct, If you are managing your accounts using Office 365 Identity Services (Windows Azure Active Directory) then if a normal user has an issue signing in, it will ask them to contact an Administrator being yourself to then reset the password.

    If you use SSO using AD FS then if the user had forgotten their password you could setup a local password reset service which would then change the User Object Password and in turn resetting their password for them. If you are not using SSO at the moment then obviously you wouldn't just implement it for this particular reason but if you were to at a later date then of course this would be then one of the benefits you will get from it.

    Hope that helps,
    James.

  5. 2 Thanks to EduTech:

    jbailey (7th February 2014), timbo343 (27th March 2013)

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    timbo343's Avatar
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    Cheers James @EduTech

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