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Cloud Services Thread, Password issue with iTunes/Hotmail in Technical; I'm currently transferring all of my brother-in-laws files from an old Windows box to a shiny new Mac. All of ...
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    Dos_Box's Avatar
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    Password issue with iTunes/Hotmail

    I'm currently transferring all of my brother-in-laws files from an old Windows box to a shiny new Mac. All of the files and music etc. have been copied over successfully, however I have now hit a snag. Her iTunes password - which I have just used successfully to de-authorise the Windows iTunes - is not being recognised. I have tried several times but it is being reported as being wrong. To double check I tried to log into the Hotmail account that it is linked to (it uses the same PW) on my desktop and can't access this either. However I can from their old PC.
    Am I missing something?

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    Quote Originally Posted by Dos_Box View Post
    I'm currently transferring all of my brother-in-laws files from an old Windows box to a shiny new Mac. All of the files and music etc. have been copied over successfully, however I have now hit a snag. Her iTunes password - which I have just used successfully to de-authorise the Windows iTunes - is not being recognised. I have tried several times but it is being reported as being wrong. To double check I tried to log into the Hotmail account that it is linked to (it uses the same PW) on my desktop and can't access this either. However I can from their old PC.
    Am I missing something?
    Check the keyboard language settings on the pc, this can cause the computer to use certain characters in a different manor from the mac/your pc

    So on american keyboards where 2 = " for the UK English where as US English keyboard settings have 2=@

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    Dos_Box's Avatar
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    No, it's not that. The characters are going in correctly.

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    The iTunes Account will be the AppleID. Try logging in directly to the AppleID Support pages (Apple - Support - Apple ID) to check that it works ok in a browser on the Mac.

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    Dos_Box (24th August 2012)

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    Dos_Box's Avatar
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    Cheers Tony. Will give it a bash in a mo.

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