Lancsngfl Outlook Web access

[Andycat]

Hi all,

Question from the wife really, as she uses Lancs NGfL email from her school (Penwortham Girls)

In her OWA (Exchange 2007) her sent items don't appear from her work desktop Outlook. Only sent items from OWA. Is this a general Lancs setting for OWA, or is her account setup incorrectly on Exchange (as POP instead of Exchange maybe?).

Is this something her tech in school can look at, or is it a County thing?

I've never worked in a Lancs school, even though we're bang in the middle of Lancashire (Blackburn)!

Thanks in advance,

Andy

[sukh]

1. Not sure of the setup, but at work if email is accessed via Outlook you need to know if it's via MAPI or POP3, but if POP3 I'd suspect that the Inbox wouldn't appear too.
2. Is it all sent items or some?
3. Are you sure there isn't a view set in OWA?
4. What if you try search for email in sent items? Anything come up?
5. Has this ever worked?
6. Verify this - Use MFCMapi and navigating to the Sent Items folder. There is an attribute PR_Attr_Hidden, PidTagAttributeHidden,ptagAttrHidden Is this valiue True or False? If true change to false.

[Andycat]

1. Not sure of the setup, but at work if email is accessed via Outlook you need to know if it's via MAPI or POP3, but if POP3 I'd suspect that the Inbox wouldn't appear too.
2. Is it all sent items or some?
3. Are you sure there isn't a view set in OWA?
4. What if you try search for email in sent items? Anything come up?
5. Has this ever worked?
6. Verify this - Use MFCMapi and navigating to the Sent Items folder. There is an attribute PR_Attr_Hidden, PidTagAttributeHidden,ptagAttrHidden Is this valiue True or False? If true change to false.

1. Will try and get her to check, but she's on holidya now.
2. Sent Items folder is there, but only contains items sent from OWA, not her desktop Outlook
3. Pretty sure
4. Just the emails sent from OWA
5. She doesn't think so.
6. Will try if she's allowed to run it!

Thanks, will report back!

[Andycat]

Ah, option 6 is on her work machine? So nothing we can do here until she's next in school then?

[sukh]

1. Yes, you have to download and then run the tool on the desktop.

[stuartp44]

If she is using outlook anywhere then you will see it just like you see it from the internal network, which i dont think you are due to folders being missing. When using IMAP/MAPI you only get system critical folders and that is you lot. Outlook anywhere caused a high load on the owa webservers so they decided to not release it fully.

[Andycat]

If she is using outlook anywhere then you will see it just like you see it from the internal network, which i dont think you are due to folders being missing. When using IMAP/MAPI you only get system critical folders and that is you lot. Outlook anywhere caused a high load on the owa webservers so they decided to not release it fully.

So is there a way of asking to get Outlook Anywhere? She'd also like her work emails on her phone as well, but this could be a bridge too far...

[sukh]

1. You still need to know what the issue is, that's if you want to continue to use OWA.
2. OA, will depends if this has been setup by you Exch admin.
3. Emails on phone, well you should be able to do that anyway using the OWA address (dont think your admin would have disabled that). Run the Exch RCA to test ActiveSycn and OA. - https://www.testexchangeconnectivity.com/

[ChrisH]

The Lancs setup is as follows:

OWA setup as you would expect.
Outlook clients setup via POP3 over SSL type connection. That is why you are not getting the synchronisation you are expecting and you will not be able to. This is the only configuration they offer unless you host your own server and publish it but the connector license cost puts most people off this.

[sukh]

Thanks fo rthe clarification Chris. I have no idea how it is setup. However, with your info, The OP issue is that POP3 is being used, therefore this is normal.

If you can get them to switch to SMTP then it's different.

[ChrisH]

Thanks fo rthe clarification Chris. I have no idea how it is setup. However, with your info, The OP issue is that POP3 is being used, therefore this is normal.

If you can get them to switch to SMTP then it's different.

Hmm are you sure you mean SMTP?

[sukh]

Hmm are you sure you mean SMTP?

Yep SMTP rather than POP, exch is designed for SMTP, POP3 is legacy

[ChrisH]

Well the set up is SMTP server (out) and POP3 server (in). I thought for the functionality to work as asked it would need to be IMAP or the proper Exchange protocols?

[sukh]

1. SMTP would be the core protocol for Exch, so what I am saying is remove POP3, switch over to SMTP. (so when using Exch like this you're either using MAPI or RPC/HTTPS) this will ensure the requirements are met, for OWA & OA & EAS.

Confused or didbt I explain myself properly in my last post?

[ChrisH]

Okay I think my confusion is that you meant switch the server over to SMTP and the use MAPI or RPC over HTTPS for the client? Is this correct? If not I give up