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CLEO Thread, CLEO Exchange Slowness in Regional Broadband Consortiums (RBC); Could it be that they are limiting the bandwidth to not let the servers fail....
  1. #31

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    Could it be that they are limiting the bandwidth to not let the servers fail.

  2. #32
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    Yes, Id say around that time too. We had users in this morning at 7am using webmail fine. Now its unusable. Staff want to kill me.

  3. #33

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    Quote Originally Posted by jhothersall View Post
    Could it be that they are limiting the bandwidth to not let the servers fail.
    What's interesting is that I have a few users with full Outlook 2010 via POP / SMTP and they don't seem to have any issues. It's just the webmail bit seems to stop.

  4. #34

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    Just found a new update has been posted: https://schoolsportal.lancsngfl.ac.u...sp?siteid=6933

    ----------
    ICT Status Updates for Schools

    Internet and Email Performance Issues (21 June 2013)

    Please note that some schools may be experiencing performance issues with the School's Internet and Email services. We are aware of the problems and our engineers are working on a solution now. This will take some time to implement. Our engineers will be working over the weekend to try and ensure the problems are resolved for Monday 24 June 2013.

    Details of the Performance Issue:

    The Email service can be intermittently slow to respond for some users. We recommend access to the Email service by using webmail: https://outlook.lancsngfl.ac.uk/owa

    Accessing the service using other methods of access (such as Outlook Anywhere) can be significantly impacted.

    A dedicated team of engineers are working on resolving the issues. A number of changes have already been made which have improved the Internet performance. Further work is also planned this weekend, which will require more extensive changes. We are expecting these to changes result in significant improvement in performance for the Email and Internet services.

    We are currently experiencing an unprecedented number of concerted malicious attacks on the network. The network security solution has ensured that these attacks have not compromised the network, but they do create an excessive load on the network. This excessive load can have an adverse effect on the performance of all of the school Internet services. In order to mitigate against the effect these network attacks are having on the network, emergency changes to the network infrastructure are required.

    These malicious attacks have been experienced by other broadband networks in the UK and in some cases have caused a total loss of service. The work that we have undertaken has ensured that the services do continue to run, but unfortunately it has had a significant impact on performance.

    We will post updates on the School's Portal on the progress being made to resolve the issues.

    We apologies for the impact this has had on your service and the inconvenience it may be causing your school.

    Please continue to report any other faults to connect2ICT@oneconnectlimited.co.uk as usual.
    ----------

  5. Thanks to mcowley from:

    Mark182 (21st June 2013)

  6. #35

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    Well it seems to be down completely at the moment.

  7. #36

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    No problems at home, on my iphone.

  8. #37

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    Quote Originally Posted by jhothersall View Post
    No problems at home, on my iphone.
    Is that using the webmail or pop side? The pop side works for 2 staff using outlook, but the webmail is completely down and out!!

  9. #38

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    Entire lancsngfl website down from within school - proxy refusing access.
    However it is up from external address (iphone).

    Webmail is available from iphone

    Jez

  10. #39
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    Yeah, we are down again on site

  11. #40
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    GRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRR RRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRR !

  12. #41

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    So, about that SLA?

  13. #42
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    looks like its just all come back up for how long anybodys guess!!!!!!!!!!!!!!!!!!!!!

  14. #43
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    Time will tell....

  15. #44

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    from the portal -

    ICT Status Updates for Schools


    Following the planned work over the weekend to resolve the Internet and Email performance issues, we are continuing to experience problems. Engineers are working on this urgently to resolve the issue and restore the service so that the service is back to normal as soon as possible. We are currently estimating that the service will be restored by 10am.

    Internet and Email Performance Issues (21 June 2013)

    Please note that some schools may be experiencing performance issues with the School's Internet and Email services. We are aware of the problems and our engineers are working on a solution now. This will take some time to implement. Our engineers will be working over the weekend to try and ensure the problems are resolved for Monday 24 June 2013.



    Details of the Performance Issue:



    The Email service can be intermittently slow to respond for some users. We recommend access to the Email service by using webmail: https://outlook.lancsngfl.ac.uk/owa



    Accessing the service using other methods of access (such as Outlook Anywhere) can be significantly impacted.



    A dedicated team of engineers are working on resolving the issues. A number of changes have already been made which have improved the Internet performance. Further work is also planned this weekend, which will require more extensive changes. There may be a short disruption to Internet and Email service whilst we carry out the work. We are expecting these to changes result in significant improvement in performance for the Email and Internet services.



    We are currently experiencing an unprecedented number of concerted malicious attacks on the network. The network security solution has ensured that these attacks have not compromised the network, but they do create an excessive load on the network. This excessive load can have an adverse effect on the performance of all of the school Internet services. In order to mitigate against the effect these network attacks are having on the network, emergency changes to the network infrastructure are required.



    These malicious attacks have been experienced by other broadband networks in the UK and in some cases have caused a total loss of service. The work that we have undertaken has ensured that the services do continue to run, but unfortunately it has had a significant impact on performance.



    We will post updates on the School's Portal on the progress being made to resolve the issues.



    We apologies for the impact this has had on your service and the inconvenience it may be causing your school.



    Please continue to report any other faults to connect2ICT@oneconnectlimited.co.uk as usual.

  16. Thanks to jhothersall from:

    mcowley (24th June 2013)

  17. #45

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    Another message from the portal...

    Following planned work over the weekend One Connect Limited made a series of changes to the Email and Internet configuration for schools. These were planned to significantly improve the performance of the service which has been adversely affected following changes needed to protect the CLEO network from a series of concerted malicious attacks.



    The changes made were technically tested over the weekend but we were unable to perform any rigorous load testing until schools returned on Monday morning. A further issue was encountered as schools began to log back in and Engineers responded swiftly to implement a final change. Full service was restored at 09:50am.



    Initial feedback is already very positive and One Connect Limited Engineers are closely monitoring the performance of the servers which has significantly improved. We will continue to look at any further improvements which are possible and these will be communicated via the School's Portal prior to being implemented.

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