Did you know the industry recommended level of IT support is one person per 40 computers? I got this nugget from the gentleman from Becta who set up the FIT's program.
I'm going to sound like boasting now, but I have single handedly turned this school's IT system around in three years starting off with the worlds oldest NT4 server and 70 PC's. I'm now managing an IT Technician (who is only with me 50% of the timetable!!) and seven servers, plus all the Bromcom and Admin software. The school has nearly 350 PC's of varyin ages and 60 Laptops.