Anyone Work for a Capita BSF School?
Hi all, sorry for the long post but it will become clear...
Wolverhampton is in the throws of BSF and the winning ICT supplier is Capita systems. Our school is one of the first to move over this coming September (2012) so we are all in preliminary talks re TUPE, New Hardware/Software etc. The school is a part refurb/ part new-build project and is probably 50% up and done. At first I was all for it, the thought of moving to a larger company, the possibilities of further training and job enhancement seemed good. However, best part of a year on and after recent talks with Capita personnel I am having second thoughts!
I asked will we perform
Server work No, to very limited
Updates No automatic
Repairs to pcs No - swap out and return to manf.
Repairs to laptops No - swap out and return to manf.
Anti virus automatic
Cabling if required No - outside contractors
First line helpdesk with problems staff to call helpline in Nottingham
Changing toner cartridges Staff will perform their own
Second line helpdesk Yes to change pcs laptops via the swap out system
Third line support No
Whiteboard repairs/moves No - third party contractors
Specifiying equipment - No
Setting up equipment eg assembly No staff will do their own
Exasperated, I asked just what will we be doing then? I was advised
Dont worry, we will keep you busy! (With what?)
You will be asked to support the attached special school as they will have no techie. (With/doing what?)
You may/probably will, have to go to other schools in the borough (My techie will now need a car)
When pushed for more info, their was none specific, however, it was stated that a few techies change jobs as they do not want to move to Capita and others moved within Capita to projects around the country
As you can imagine, call me naive or what, but, I was expecting more than that!
So, my question is... If you work for a Capita BSF school as a Network Manager or Techie, just what do you do? Do you do what you did before BSF, do you do more/less/nothing like before or what!??!
Thanks for reading, please reply and put our minds at rest...(hopefully)