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BSF Thread, Anyone Work for a Capita BSF School? in United Kingdom (UK) Specific Forums; ...
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    moriartythemundane's Avatar
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    Anyone Work for a Capita BSF School?

    Hi all, sorry for the long post but it will become clear...

    Wolverhampton is in the throws of BSF and the winning ICT supplier is Capita systems. Our school is one of the first to move over this coming September (2012) so we are all in preliminary talks re TUPE, New Hardware/Software etc. The school is a part refurb/ part new-build project and is probably 50% up and done. At first I was all for it, the thought of moving to a larger company, the possibilities of further training and job enhancement seemed good. However, best part of a year on and after recent talks with Capita personnel I am having second thoughts!

    I asked will we perform….

    • Server work – No, to very limited
    • Updates – No automatic
    • Repairs to pcs – No - swap out and return to manf.
    • Repairs to laptops – No - swap out and return to manf.
    • Anti virus – automatic
    • Cabling if required – No - outside contractors
    • First line helpdesk with problems – staff to call helpline in Nottingham
    • Changing toner cartridges – Staff will perform their own
    • Second line helpdesk – Yes to change pc’s laptops via the swap out system
    • Third line support – No
    • Whiteboard repairs/moves – No - third party contractors
    • Specifiying equipment - No
    • Setting up equipment eg assembly – No – staff will do their own

    Exasperated, I asked just what will we be doing then? I was advised….

    • Don’t worry, we will keep you busy! (With what?)
    • You will be asked to support the attached special school as they will have no techie. (With/doing what?)
    • You may/probably will, have to go to other schools in the borough (My techie will now need a car)

    When pushed for more info, their was none specific, however, it was stated that a few techies change jobs as they do not want to move to Capita and others moved within Capita to projects around the country…
    As you can imagine, call me naive or what, but, I was expecting more than that!

    So, my question is... If you work for a Capita BSF school as a Network Manager or Techie, just what do you do? Do you do what you did before BSF, do you do more/less/nothing like before or what!??!

    Thanks for reading, please reply and put our minds at rest...(hopefully)
    Moriarty...

  2. #2

    Dos_Box's Avatar
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    Hmm. If they have such a long list of what you won't be doing, surely they have a list if what you will?
    Somewhere.

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    sounds like they'll be using the "economic, technical or organisational reason" clause in TUPE to downgrade you.

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    moriartythemundane's Avatar
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    Quote Originally Posted by CyberNerd View Post
    sounds like they'll be using the "economic, technical or organisational reason" clause in TUPE to downgrade you.
    Hmmm... your thinking along the same lines as us. Our jobs are protected for three years we have been told but there are numerous reasons, I suspect, that that can change! As my techie says, if they downgrade him his job will be worthless! I suspect his job will remain though and mine as a Network Manager will get hammered!

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    If you take a look at what you can't do on this thread the list gets even smaller mate, maybe we'll get shiny new uniforms and get upgraded to doorman type duties

    Anyone been tuped?

    Wolverhampton here too and really not looking forward to getting tuped.

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    I get Tupe'd over to Civica next year. Following meetings with the local Council & Civica I am surprised they bother calling the process Tupe at all. We are merging with another school and the Council have signed up for just 1 ICT Technician. Your situation may be totally different tho. There are currently 2 NMs & 2 Techs between the 2 schools. I don't want to go into too much detail on an open forum but if you want to pm me feel free

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    I work for Capita and I worked previously in the BSF side of the business for 3 years.Standard On-site's will be kept busy by normal day to day jobs on the desktop side that your already do. you will be probably be put into the mobile engineer role as there are no network admins in BSF (not on site anyway). I mobile engineer doesn't necessarily mean you will be driving every where,it just means that you support other schools in your area. you will probably be given domain admin access once they have assessed your skills. If you do not like your new role there are loads more you can move to in capita. If you are a real techie, have a look at becoming a technical implementation specialist (like me), you get to play with all of the best kit that we use and you get lots of perks with the job. if that doesnt appeal, there are tons of other jobs!

    dont worry about capita taking over, its not as bad as you think, only different.

  8. Thanks to KenOBi-D from:

    moriartythemundane (28th November 2011)

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    synaesthesia's Avatar
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    I worked for Capita although nothing to do with BSF.

    I also joined thinking about job security, prospects etc, and within a year it was adament that a) it was all bollocks and b) you'd be treated better by the most luddite schools you've ever seen. I don't wish to bash them too much but honestly, for YOUR sake, if you want any prospects, growth, training, high moral etc then it's time to move on.

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    Quote Originally Posted by synaesthesia View Post
    I worked for Capita although nothing to do with BSF.

    I also joined thinking about job security, prospects etc, and within a year it was adament that a) it was all bollocks and b) you'd be treated better by the most luddite schools you've ever seen. I don't wish to bash them too much but honestly, for YOUR sake, if you want any prospects, growth, training, high moral etc then it's time to move on.
    Do you realise how big capita actually is? there are hundreds of different divisions. you are entitled to your opinion but you shouldnt scare these guys off unless you have worked for that division. I have personal experiance in the BSF side and although can be difficult at times they treated me very well.
    Last edited by KenOBi-D; 25th November 2011 at 05:45 PM.

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    Thanks for a different view on it Ken, its nice to hear that it can work out. But, if we move to a different role in Capita do we lose out on the 3 year job security that we supposedly get with Tupe? At the moment I love going to work every day, I love supporting the staff and the students, my job is never out of my head and i'm constantly thinking of ways we can make IT better for them. If i'm reduced to toner/keyboard monkey it'll rip the heart and soul out of my job and I dont think I could face staff every day having issues that I could sort out in a few minutes and have to tell them to "phone Nottingham, i'm not allowed to touch that"

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    no you you don't loose those three years of job security. you holidays etc. all stay the same. You can still help people out when they ask for it, everything doesnt have to go through help-desk. basically if its an emergancy or its going to take you 2 mins, then you can do it straight away. If its going to take you all day then it has to be logged. you can also do the job and log it for the user after the job is done. they say everthing has to go through helpdesk so that they can account for what you do to the LEA. your school know you work hard but head office and the LEA have no way of knowing what you do with out it being logged.

    You wont be reduced to a toner monkey, as a mobile you are required to help out ASU (advanced support) with all sorts of higher level stuff eg. switch configs, central server farm work etc. They will gradually give you more and more access, and more technical stuff to do once they have gauged your skill level and know you a bit better. Only if you fancy more of a challenge (or a change of pace) you can choose another career in capita ( they do everything from finance to defence work!).

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    synaesthesia's Avatar
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    I'm more aware of it's size and status then most people would ever know. However it's all tied together at various points and the people doing important things like HR and Payroll are the same people for BSF schools as my section was, and many many more besides. In fact, the very same separate company which they sell out HR and payroll services to outside companies. It's all a business to them. I'm not scaring people off for the sake of it, I'm warning people off for their sanity and wellbeing. You know the worst thing about it all? That they are actually moronically ruthless to their own ****ing companies and the only reason large chunks of our "little part of Capita" continued to exist is because we went out our way to make sure they had as little to do with anything as possible. Then we all left/got removed and that "little part of Capita" quickly disappeared. Not coincidental, it's just very indicative of the sort of company they are.

  14. Thanks to synaesthesia from:

    moriartythemundane (28th November 2011)

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    moriartythemundane's Avatar
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    Thanks must go to KenObi-D for a very pragmatic view of life for us in BSF under Capita. However, In many ways it makes my worries worse reading what you say!
    My eleven years in ICT have been on RM Networks where we use RM's control panel for everyday tasks. When/if I move to Capita I know it will be a vanilla Network and in all honesty, put me on a server and ask me to deploy an app I would be lost. Yes... I can learn, Yes, if training is available I will learn. However, at nearly 56 I wonder if I really want to?!!? Is it time for a career move...I dont know!

    Now, Synaesthesia....hmm! At first read of that post I would imagine most people would think "bitter and twisted"... "had a tough time"... "got out, hates the company"...but having been in a similar situation back in about 1995 I read that post in a sort of "between the lines" way. Frankly, I can well believe that a company that big see's you purely as a number and if your face does not fit, for no matter what reason, whether it's personality, ability, costs to the company...whatever... I could see it would/could be terrible! Many thanks for your "warts and all" approach!

    Obviously, the truth lies somewhere in between and only time will tell!
    Moriarty...

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    We had something similar happen when I was in engineering, a big company came in and bought us out, asset stripped the whole firm and a toolroom of 100 men went down to 10 and all the work got sent out. All they were interested in was profit making and couldnt care less about anything else. Time for a hobnob....

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    synaesthesia's Avatar
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    That's indeed it - our individual team(s) ended up JFDI when we shouldn't have been in order to maintain quality for our schools - it wasn't so much employee's being treated as numbers, it was clients too which is what got my goat the most. I am rather bitter about it and I'll be the first to admit it; it was a great team and then Capita bought it out (I joined after that), Within a year it was absolutely ruined for both employee and customer, but they were not interested in the whys and hows. They just threw more "managers" at a problem that didn't even exist and as a result, most of us legged it/were pushed.
    These things happen - I can't speak for what happens in BSF schools, it's likely you may never have any dealings with them except the odd HR query.
    It's not all bad - there are some absolutely cracking people there and if you get to know them it will make it so much easier. Good luck whatever you do!

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