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BSF Thread, Capita Managed Service in United Kingdom (UK) Specific Forums; Does anyone have Capita as there managed provider? Please can someone give some feedback? Many Thanks...
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    FN-GM's Avatar
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    Capita Managed Service

    Does anyone have Capita as there managed provider?
    Please can someone give some feedback?

    Many Thanks

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    DaveP's Avatar
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    We used to have support direct from Capita [it is a while ago now: It seem like ages that we have had Serco in place here]

    Capita's support was sluggish, for want of a better word. Telephone calls were never answered by a person: We always had to leave a message on an automated system. Call back was at least half a day [often longer] and resolution to issues seemed very drawn out. I remember a few tickets taking a number of weeks to close.

    Perhaps the situation has changed now though?

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