Here are the views of redland green school ICT lead about managed service.
It seems to be the evidence that proves the point
Naace BSF Think Tank Redland Green
Here are the views of redland green school ICT lead about managed service.
It seems to be the evidence that proves the point
Naace BSF Think Tank Redland Green
Last edited by Face-Man; 22nd July 2008 at 03:37 PM.

If naace member you can view the videos that go with the slides.
Russ
Not sure that it proves anything except that some IT people are poor.
I've spoken to people working in schools which are not BSF and they tell similar tales.
What I think we should be doing here is publishing examples of how IT can/should/does work in a well run school and trying to make sure that those are used as the benchmark for any new provision.
It's not enough for people to tell us "well, BSF is better than the worst schools now"; they ought to be saying "BSF will be as good as or better than the best schools now"
Just as an example, a couple of the slides show "my profile is 5Gb" etc but exactly that point has been made on here recently as if it's the fault of the users - it's not. A well run network will not allow profiles to grow stupidly big and will be monitoring things like that to make sure that they're OK.

Part of the sales pitch of the MSP is 'we can make your IT so much better' without understanding what was there beforehand ... some of this is down to the LA being selective in the schools involved, some of it is the senior managlement of schools involved just wanting the answer of "it will soon be somebody else's problem, but at least we will have targets and accountability".
I know ... a generalisation.
Yes, we know that even this poor service will be an improvement for some schools ... but those schools at the top end will be the ones that suffer.
The other thing that you will hear over the coming years is that the companies winning the contracts have made their mistakes now and have perfected things ... which is why a middleware solution is a common request to help standardise on something that already works.
Large scale solutions tend to be bespoke. Ford's solution for AD is different to Autoglass ... which is different to UniLever ... and so on. Yes, based on the same technology but with different requirements ... Bespoke solutions always have issues of one form of another, it is how quickly they are resolved and it is how quickly they are spotted and dealt with in the design phase that is important.
Still ... they'll get it better next time ... won't they?
At least people in High Levels are talking now..... And they are starting to talk about the destruction of the In-House IT Support Community that used to be there that has now vanished..
The community of "Bob in the Server Room" that they could have a chat with to plan some cool ICT idea...
Would it be possible for anyone with an naace account to be able to download the presentation and either link it for us to download or possibly send to me via email?
![]()
I must be doing something silly then as every time I click download file it asks me to logon to a slideshare account.

Just share it by sending it to the people you want to have it?
Thats what I have done (sent it to the head and to my line manager)![]()


@Russ
Could you drop Paul a line about seeing if the video can be made publicly viewable? The slideshow is good, but the video is better.

I don't get it, what are the job requests on the black background supposed to represent, is it the service getting slightly better (although still rubbish) as the login time reduce or just the general types of issues. An what is up with the conclusion? What does the venn diagram filled with symbols represent?
I gather I am missing a large chunk of this but it seems to be missing a bit of context to me.
SYNACK (23rd July 2008)

@elsiegee40 - Thanks for that, I did have the sound on on my computer but I was obviously a tad impatient and clicked the next slide button before the sound started. Yet another nasty symptom of New Zealands distance from the core of the internet - kind of like the 4 minute wait times that I am getting when loading edugeek pages at the moment.
You are right it makes far more sence with the sound playing![]()
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