When Fronter put in bid for LGfL they only sited their servers in their own data centre. LGfL were happy with this.
Some other LAs and RBCs when meeting with Fronter were not happy about this (and Fronter subsequently did nt get shortlisted or lost bids) so it appears that for BSF there is enough leverage to force Fronter to change.
Some might argue that LGfL were not pushy enough, and did not negotiate it to host it on the LGfL servers ... but it may be that Fronter have realised they have to compromise.
Even the timezones work in our favour because they're not too far ahead, are going to spot a problem there before we even get up and have had more than a couple of cups of coffee in their system so they're on the ball before us
IIRC there's a data pipe from Scotland to that area of the world so it's relatively local and not going to suffer greatly from any bottlenecks.. I'd need to check further to be sure but I'm fairly confident that's the case.
Can't see any major issues in truth, unless of course the real issue is that each county has picked a POS RBL provider with nothing like the proper spec internet provision and as a result anything outside the LEA WAN crawls like a dead lizzard.
Last edited by contink; 15th June 2008 at 02:39 PM.
Some interesting documents came out yesterday.
Two job descriptions for the posts being advertised. These and any future posts will be offered to existing staff first, before being advertised more widely.
edit: I received some good advice and have removed the documents until I clarify if I'm allowed to post them into the public domain.
Last edited by Deaks; 24th June 2008 at 08:04 PM.
Diello (24th June 2008)
Make for an interesting read...
Many simple jobs like replacing mice, plugging cables back in and switching stuff on (or off and on again) will simply not be recorded, to do so could take longer than the actual fix. Next thing that will happen is the number of technicians will be cut back because of the low number of calls actually logged!
You can be pretty sure the managed service provider will be measuring & monitoring call levels, response times etc as these will inevitably form part of the contractual agreements and service levels. You may even find the technicians are given targets that become part of their performance management reviews, this is often how it works in private industry.
Lots of logged quick fixes will look good in the measurements..... a bit like the police boosting their crime figures by pursuing motorists.... point a radar gun at a motorist speeding, give him a ticket & there you have it.... crime committed, detected, solved, one for the statistics and a lot easier & less dangerous than catching muggers & burglars
Hi all, Northgate are doing the rounds of the Kent schools this week having 1:1's with all of us tuping in September. Just had my meeting. The focus was entirely the transfer of employment so did not cover the systems we'll be using, network or anything like that.
Most of the meeting was a detailed comparison of their and KCCs T&C. Each significant element was listed with details of the respective T&Cs and how they compared. If KCCs were better they would be honored, if Northgate's were better we would be invited to move over to them. Where things didn't quite marry up, or Northgate were unable to match the T&C there was a good explanation of the issues.
This was a discussion rather than "this is what we intent to do" and I've got to say that overall the ammended T&Cs would be better in almost every way, and the changes that were not were very minor in deed. There was also a clear undertaking that our Tupe rights were still firmly in place and bowing to these changes did not leave the door open for other changes in future.
I would post the details as they left us some documents but I've aksed the question of what I can and can't share on an open forum and they've taken it away for clarification.
As I've said previously, whatever you think of BSF the actual process of moving over to the managed service is being handled sympathetically and professionally buy everyone I've dealt with from Northgate so far.
Diello (3rd July 2008)
It certainly seems that Northgate is the lesser of the evils, which is good news indeed!
Three weeks and counting!
Current TUPE date is October 1st so just a little while to go. We've got another set of 1:1s next week to deal with the final part of the process, and possible to meet the new team leader recruited from the existing support staff. My manager went for it but didn't get it.
How long has the whole process taken? I notice you posted in Jan 2008 was that the beginning or were you already part the way though? We are in the early stages so I am finding the whole thing a bit fuzzy at the moment, the only thing I know is that we are currently working on our vision statement.
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