Sensible level of technical support
I am wondering how the level of staffing in our school compares to that in others, and also what might be considered a "good level". I'm very aware that our support team looks after all kinds of devices ("if it's got a plug...") in addition to the ICT stuff. On the other hand, we are an RM school and a certain amount of administration should, therefore be taken away compared to a school running a vanilla network.
I know we'd all like infinite numbers of colleagues, or at least an equivalent to the situation in industry but I don't see how that's going to happen with the competing pressures on school budgets.
So, how big are your school and your network, and how many people support them (doing what sort of jobs)?
The second question is: what's the "right" ratio to keep everything running sweetly and the tech support team sane? :)
- Secondary (11-18) with about 1700 students
- RM Network with around 600 workstations including admin, offices and laptops
- Projector and DVD/VCR in virtually all (100 plus) classrooms
- SharePoint, Exchange and various other bits like ClickView in addition to usual server setup
1 full time network manager and 3 full time technicians