Quote Originally Posted by Mr_Jones View Post
We'd rather let other schools trial stuff and jump on board when it's proven to be effective.
We are that other school! Every new piece of untested software has been trialled with us. Some to good effect (Impero), some not so (Occulus).

We have online helpdesk. IM system and online booking system which I guess is becoming pretty standard for a lot of schools now.

Loads of stuff I'd like to do but budget restrictions are always against me......which is why the above solutions are all open source:
One or Zero helpdesk
PSI jabber client and Wildfire jabber server
Devizes online booking system (not open source but still free to download)