Managed Service Contracts

[speckytecky]

Has anyone written up a perfect Managed Service Contract or on the other hand is there an external organisation providing just about the perfect solution if so what does it cover and perhaps more to the point of in house tech staff exclude?

[CyberNerd]

I wrote up an internal service level agreement that we use within the school.
http://www.edugeek.net/wiki/index.php/Sample_SLA