Sensible level of technical support

[BJG]

About 1200 pupils and 500 workstations, me plus half-time tech who has been away for several weeks, and thank heck it's Friday...

[pbaddhan]

Primary School
470 pupils
50 staff
Tempus network with 110 workstations including admin and laptops
13 whiteboards and 15 projectors
1 admin server (win2k3)
1 curriculum server (win2k3 r2)
joomla, moodle, zimbra, bgfl plus

1 Technician, ME!!! (5+ Years)

It helps a lot if the staff have a basic understanding of IT. Most staff here are scared of IT and come running even if a simple error message appears on their computer. Some staff are patient with IT fixes, other staff want it done ASAP! So in my experience it depends on the staff at the School.

Parminder

[tommccann]

Schools: 12 Primary
Pupils: 4500+
Computers: 1000+
Servers:15
IT Managers:1
Other IT Staff:0
Minutes Spent on Dinner Time:0
Amount Of Daily Emails: 1000+
Estimated Days Til Nervous Brakedown:0.5

[pbaddhan]

Schools: 12 Primary
Pupils: 4500+
Computers: 1000+
Servers:15
IT Managers:1
Other IT Staff:0
Minutes Spent on Dinner Time:0
Amount Of Daily Emails: 1000+
Estimated Days Til Nervous Brakedown:0.5

Dinner Time? What's that?

[Wils86]

Our stats, secondary school with growing 6th form
Around 780 students
120 staff
750 PC's & Laptops
6 Servers (all physical, 1x exchange etc)
IP CCTV on 5 dvrs (rough guess 54 cameras)
projectors in every classroom
50 smart boards
For loan 3 projectors, 8 laptops, 3 digital ca,eras, 4 video cameras and probably more junk lying down the back of the cabinet

[nikaso]

Secondary school with 6th form (or Post 16 as it's supposed to be called now):

1250 students about 130 staff
About 600 desktops probably no more than a 100 are dual core, 100 laptops and a handful of ageing iMacs thrown in.
5 physical servers
IP CCTV and bloody unreliable normal CCTV say roughly 25-30 cameras in total.
Projectors in every classroom, vast majority 4+ years old.
Smart boards in a lot of classrooms, IWBs in others.
Various other random bits, presentation laptops / projectors, video camera, digital camera.

Support everything that has current in it seemingly - 1 FT NM, 1 FT Tech, 2 Term Time Techs (1 of which is me). Forever putting out fires with virtually no time to be proactive.

[networkingNut]

We have around 250 desktops,50 laptops and 8 servers. In terms of staff we have one full time network manager, 1 full time technician (me) and a placement student

We have around 750 students.

We have a mix of Smart and Hitachi Cambridge boards in most rooms.
9 flip cams, 1 digital camera and numerous other stuff.

[wesley]

Schools: 1 high school 4 primary feeders
Pupils: 1000 ish
Computers: 800 ish
Servers:11
Staff 1

Thou I am being contract out atm and they have stopped the primary as the contract does not cover them and they are hiring a 2nd person as they want on site till 6 at night in the new school

[IanT]

Schools: 1
Pupils: 750
Laptops\Desktop: 700ish
Servers:10
IT Staff: 1 (me)

[djm968]

Not meaning to sound harsh but IMHO Quality is better than Quantity! Having said that, if Public sector organisations continue to pay peanuts for ICT support staff they will never be able attract the staff required to achieve the level of ICT support and service found in private sector no matter how many techies they throw peanuts at!

[Roberto]

6th form college, 1200 computers (about 50/60 Macs) - 60 servers (half are virtual). "Unified Comms" style Telephone system. Electronic card operated door control, cashless vending, registration, plus other odds and ends.

6 full time "Technical Services" staff, that's 3 "helpdesk" level, 2 "engineer" level, 1 manager.
We have taken on 2 contractors to help out while we move to a new campus over summer though.

[Luke_T]

Secondary 11-18
1500 students
500 PC's
250 Laptops
15 Servers
30 IWB
80 Projectors
CCTV, Digital Signage, Website, VLE, etc ... + almost anything with a plug on it!

Network Manager, Deputy, 2 x F/T Techs, 1 x P/T Helpdesk

This is up from last year when the techs were T/T & P/T respectively.

Just caught up with ourselves about 3 weeks ago and are now maintaining the balance ... lots of changes to infrastructure in the Summer!

Oh and it's interview day today for my Job and I run off in week or so!

[Luke_T]

Secondary 11-18
1500 students
500 PC's
250 Laptops
15 Servers
30 IWB
80 Projectors
CCTV, Digital Signage, Website, VLE, etc ... + almost anything with a plug on it!

Network Manager, Deputy, 2 x F/T Techs, 1 x P/T Helpdesk

This is up from last year when the techs were T/T & P/T respectively.

Just caught up with ourselves about 3 weeks ago and are now maintaining the balance ... lots of changes to infrastructure in the Summer!

Oh and it's interview day today for my Job and I run off in week or so!

[jimmy_2k]

Secondary 11-18
1600 Students
600 Workstations/laptops etc
13 Servers
IWB and Projector in every room

Staff = me!