Sensible level of technical support

[edcirh]

NOR 816 pupils, 70 staff, 194 PCs/25 laptops running M$ XP Pro/W2K, 3 servers (W2K3), Curr & Admin networks, 8 switches, 3 WAPs, all the usual s/w, c45 IWBs, a myriad of different printers, and all of the other peripherals you'd expect.

Just me, on a 0.6 term-time+3 weeks...

[glennda]

yr 7 -yr 12 (soon to be yr13) 1400 pupils, 130 staff 400+ computers, bout 100 laptops on curriculum network, 20 computers on admin. 18 non networked in music. 60 printers, IWB in everyclassroom (approx 100) along with ceiling mounted projectors. pretty much support most things with a plug!

2 techs

[sahmeepee]

1700 pupils
200 staff
650+ PCs and laptops

1 NM
1 Tech (2 when we are at full strength)

[Sylv3r]

1400 Students
160 Staff
875 PC's (940ish come September)
100+ laptops

1 Network Manager - ICT / e-Learning Co-ordinator
1 Technician

1 Apprentice (2 day per week placement) to start in November

And still coping pretty well

[sahmeepee]

Somebody produce graphs!

I wonder which is a more significant drain on resources: the number of users or the number of PCs. I usually assume a laptop costs about twice as much time as a desktop unless it's living in a cupboard 364 days a year.

[f21970]

Think I've come across this thread pretty late....but interesting stuff!
Here:
1250 students
150 teaching staff
90 Iwb's & projectors
2 mobile projectors
500+ workstations
200 laptops/netbooks
Lots & lots & lots of kit for podcasting/green screen movie making/funky stuff
Moodle, Exchange, Terminal servers, etc etc
We have:
1 x FT NM (me)
1 x FT Tech
1 x FT Web dev (totally focussed on Moodle, website & other web based initiatives)

[mrbios]

Secondary School with a 6th form - estimate of about 1200 users

around 200 staff

almost one laptop per staff member (give or take the odd few)

i think last tally on computers was around 650-700 desktops (we're getting close to 1000 inc laptops)

virtual servers and 8 lans totalling about 25 servers but only about 8 or 9 are physical boxes

Projector and IWB in every teaching room

1 network manager and 2 technicians - we do have a 6th former that helps us out though

[itsacat]

Further education college

1,900 PC's, 400 full-time staff (+ many part time)

7,000+ students (inc. part-time)

current PC/tech support ratio (inc. devs. and managers)

181:1

rising to

210:1 by the end of the summer.

[gill]

700 students
70 staff
300 computers
100 laptops
7 servers
clickview, VLE, canteen payment system, Oliver
Projectors in every class, sound system in main hall

I FT Technician term time only
1 PT Technician term time only
provide support for everything with a plug!!

[CraigM]

In my current job, we have:

• 1130 students give or take a few, high school so Grades 8-12, or Forms 2-6 in UK style.
• 75 staff, some part time
• About 170 computers
• 40 odd Smartboards and projectors
• Floating laptop and projector
• My colleague and I as full time network admins
• 1 teacher above us who is in general charge of IT

We are getting towards the point where we can be proactive instead of reactive, though not quite there yet. The network we inherited was in a shocking state, unmanaged switches, no diagrams, no documentation etc...

We did a major overhaul in December which is helping us to move forward now.

Sometime I feel that things are moving so fast that we need a 3rd team member to help out with things until we have managed to automate more processeses.

[Fuzzz]

Our students are between 12 and 18 y/o. We have 820 students, about 80 staff.
We have 130 workstations, 10 servers (W2k3, Exchange, IIS, etc. etc.)
I'm the only technical person in the school, so I also 'do everything with a plug'.

[RichB]

10 sites
10,000+ users
5000 pc's
600 laptops
20 servers (+around 25 virtual)

1 network manager, 1 desktop manager and 6 techs

pretty big college..... Were always busy!

[danrhodes]

1 Site
1000+ Computers
300+ Laptops
12 Servers
1000+users

1 Techy. Me.

D

[gibbo_ap]

900 kids (y7-11)
500 ish stations including 36 student laptops
100 +staff
45 iwbs
2 networks (curric & admin)
5 curric file servers
2 admin servers
2 nas
1 exchange
1 securus
1 cbs
1 web server

me as nm full time (not paid as one tho )
1 techy term time (he spends 1.5 days at primaries

this is down one body from last year - went to train for gtp (dropped out)

[glennda]

I have moved schools now

700 + (soon 2 be 900 ) desktops
250 laptops (soon to be less!)
Projectors in all rooms but not IWB's
22 physical servers including 4 exchange 6 file servers sims securus linux web hosts, 2 x linux KVM servers hosting 20+ VM's (some are just xp boxes for staff to use VPN)

We have about 1550 kids plus 150+ staff

theres 3 techs and a network manager who does all sorts including managing the builders!