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Birmingham Grid for Learning (BGfL) Thread, Zimbra in Regional Broadband Consortiums (RBC); How did your Zimbra transfer go? I had one of my schools done on monday (the first in the cluster), ...
  1. #16
    dpittaway's Avatar
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    How did your Zimbra transfer go?

    I had one of my schools done on monday (the first in the cluster), and for the most part it went well. However, I was a little annoyed to find that immediately after that BGFL+ has been disabled completely. Considering I'd definitely read that BGFL+ inboxes would be available for two weeks after the transfer, I'm not too happy to be greeted with a 404 error when trying to get into mymail, mydesktop, admin etc.

    Anyway, I logged a call with Link2ICT on Monday afternoon, and they put it on a P3 (3 days) priority, so I've had no answer as to why it's gone as of yet. Can you still access BGFL+ for your school CHR1S?

    I am concerned about this, as one of my schools uses BGFL+ very heavily (weird, I know!), and as they're not all trained up and confident with Moodle, it would be devastating if BGFL+ was just 'switched off' with the Zimbra transfer.

    Also, thanks for the pop/smtp info - I was wondering about that!

  2. #17

    CHR1S's Avatar
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    Yeh, the old webmail is parked like this - yourdomain.plus.myvle.org/mymail they dont disable it just change the MX records to point somewhere else. They have provided the information but its hidden in the most random places, even their 1st line didnt really know

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    dpittaway (28th April 2010)

  4. #18

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    What Chr1s said!

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    Quote Originally Posted by CHR1S View Post
    Yeh, the old webmail is parked like this - yourdomain.plus.myvle.org/mymail they dont disable it just change the MX records to point somewhere else. They have provided the information but its hidden in the most random places, even their 1st line didnt really know
    Ah, excellent - a simple answer! Surely Link2ICT should of let me know that URL. Or at least should of been able to give me it when I logged the call - 48 hours and counting since I logged it and still they've not given me that vital piece of info!

    Oh well, at least this means I should be able to set up Zimbra to get external mail from it still. I'll have to give it a go. Thanks!

  6. #20

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    Quote Originally Posted by dpittaway View Post
    Ah, excellent - a simple answer! Surely Link2ICT should of let me know that URL. Or at least should of been able to give me it when I logged the call - 48 hours and counting since I logged it and still they've not given me that vital piece of info!
    It was at the very bottom of a 4 or 5 page pdf posted to eBreifing over 2 weeks ago, but not on their FAQ or anywhere useful lol!

  7. #21
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    Don't suppose that pdf said anything about the email server details for the old mymail once it's on the parked domain? Before the migration, I could get Zimbra to grab mail from BGFL+ accounts using mail.domain.bham.sch.uk, but that no longer works and neither does mail.domain.plus.myvle.org. I've tried a few alternate versions of this but no joy. I didn't quite get everyone's mail across from Plus into Zimbra before migration as I (possibly stupidly) assumed it would stay the same for the two weeks - just not working. I could really do with getting this working, and I'm guessing it should still be possible with the right settings. Any ideas?

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    Little-Miss's Avatar
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    eh? You were able to move email from Plus to Zimbra?!

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    Are you migrating via pop or imap?

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    HOW DO YOU DO IT?!!

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    Never mind, I figured it out....

    Little-Miss, yes you can move from Plus to Zimbra. I found this out just after the holiday AFTER having backed up loads of people's emails using Outlook.... typical!

    A quick run-down - In Zimbra:
    Preferences > Accounts > Add External Account
    Email Address: Obviously the email address (name@domain.bham.sch.uk)
    Account name: Just descriptive, whatever you want
    Account type: Pick IMAP if you want to keep your folder setup. Has to be enabled by Link2ICT though I think.
    Username: The email address again
    email server: mail.domain.bham.sch.uk
    password: the password associated with that email account
    Test Settings - If you see success, you just click save and it'll return to the main screen and dump all your BGFL+ emails into your inbox.

    By the way, the email server after migration IS mail.domain.plus.myvle.org, I was making the mistake of using the old email addresses, when infact they have changed to name@domain.plus.myvle.org. I changed it to this and it works a treat. Now to get the remaining email into everyone's inboxes!

    Thanks for your help anyway guys - hope this info is of some help to other as I know Link2ICT haven't helped me one bit here!
    Last edited by dpittaway; 29th April 2010 at 10:39 AM.

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    CHR1S (29th April 2010), Little-Miss (29th April 2010)

  13. #26

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    Ahh thats why, the email addresses have changed too!! FARCE!!!

    Does anyone else find it takes 3 or more attempts to get to mail.myvle.org via the web ??

  14. #27

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    That's what i thought....something isnt switched on my end cus i dont have the External accounts option...

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    You have to be in 'Advanced view' to get the External Accounts option. Is that it?

    Also, Link2ICT have now locked down all Zimbra emails for schools that have yet to transfer as they were causing problems apparently. So I now can't get into 3 of my 4 accounts. Great!

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    Little-Miss (29th April 2010)

  17. #29

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    mailprob.JPG

    Does it look like this?

    Edit - beat me to it... advanced view lol.

    Just to reiterate to any L2ICT people viewing this... I know you are

    WHAT THE HELL WERE YOU THINKING???

    All this info we should have had BEFORE you decided to start the migration!!
    Last edited by CHR1S; 29th April 2010 at 10:57 AM.

  18. #30

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    AHH! I missed that gem of information!!



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