Some of the Issues I have raised:
* Firewall Stability
* Zimbra 8 & Zimbra 8 Migration
* L2ICT Helpdesk
* Lack of Communication
* Large Price Rises (on the whole)
* ePortal Issues
* Shutting down of the Hive Server (Has made some staff very angry)
* Some others I cant recall right now
Anyone got any others for the meeting ?
And once again, after a phone conversation this morning with our manager, nothing has appeared... again!
Has anyone looked into LGfL Trustnet or any other alternatives, I have mentioned it in a previous thread but from what I've read about Link2ICT you'd be getting a much better service at a lower cost - we honestly don't have any of these issues in our schools.
I agree some of the proxy boxes are old, but I believe 'the plan' is to eventually take out local proxies and slowly have every site talk to the core directly. This makes some sense, but no doubt the core will have to be considerably beefed up, so it won't happen every night.
With regards to the firewall - I'm in two minds, and Link2ICT know I very much speak my mind. A big central firewall does make some sense, but then again, for the on-going management costs and indeed the cost of the firewall itself, would it not have been better for every site to have its own firewall, with delegated control? It may have worked out considerably cheaper too, plus you reduce the odds considerably of the whole of the BGfL being taken out as we saw late last year.
This is pretty much the method any major business ISP will use. They don't have one massive firewall at the local exchange for example. The BGfL would/could still exist if every school had a 'real' local firewall rather than a big centrally managed one which you'll probably sign into a secure intranet page and manage it from there.
The only reason delegated would be better, is so options of blocking port 80 or 443 would be removed as someone will accidentally tick the wrong box and instantly everything comes to a halt.
With regards to submitting data to the LA, I genuinely think this is for Birmingham City Council themselves to resolve. Either they should pick up the tab or a cost effective method needs to be developed.
Whatever the reasons, a non-negotiable fee of hundreds of pounds per year, per establishment just to submit data is tax payers money poorly spent. Birmingham City Council have a duty to make this easy and free for schools. You don't have to pay to see your local MP now do you, so why should schools pay? When Birmingham City Council need the data or more to the point, they're expected to collect it they should absorb any 'technical' costs.
No reply from my Account Manager.... anyone else have any luck?
One good the other no reply in two weeks :-s Who's your main one?
I get the impression the poor account managers are seriously over worked. There are 4 for the whole of Birmingham, which is a little on the low side. By that calculation, that's 100 sites+ per account manager. That's far too high a ratio.
That probably would be ok if all the customer did not work on the same years and have all the demand at the same point through out the year.
Is there any update on the venue?
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