I've started work at a large secondary school, coming from IT support in the private sector, and am shocked to see the rubbish quality equipment NS optimum supplies.
I've suggested other well known companies available, who, from past experience, supply excellent quality, to the network manager, but she still insists that we use NS Optimum (maybe she has shares in the company?!).
Problems experienced so far....
Staff Laptops (ASUS rebrands) less than a year old are falling to bits - chassis cracks, motherboard failures, drive failures, to name a few.
Desktop Computers - no metal 'blank plate' behind plastic one, so kids are sticking their hands in disconnecting cables, stealing RAM.
Appaling Network Installations - CAT5 cable!, rubbish non-screwed-to-wall trunking, not labeling data points, going home half way through a job.
Warrenty on their products - No ETA when items will be returned, products returned with same fault, etc...
So as you can see, few problems so far!!!!