During the summer hols, we had a few server issues and thinking that the server was still under warranty we called Evesham to send a techie out to fix.
Unknown to us, the support contract had run out a few months beforehand. They still sent a techie out to us regardless.
He spent three days f***ing with the servers RAID and replacing this and that. On the fourth day he turned round to us and said "Sorry you've lost everything."
In the process of trying to fix a server that was just running slow and needed a little TLC, he had managed to destroy the RAID and lost all three HDD's data.
He made a quick exit and we were left to pick up the pieces.
We had to call in a favour (not the A Team!) to retrieve the data and rebuild the server. This was about 3 days before kids were coming back.
Evesham said it's not their fault as we have no warranty, despite them sending someone out knowing this. They are now in the process of trying to charge us for 4 days callout for 'fixing' the server.
Yeah, you fixed it.....good and proper.
Needless to say we will try our best not to be dealing with them again!