Acer Aspire One - DO NOT BUY!!!
Our problem started in March when we bought 96 Acer Aspire One Netbooks (split into 3 classes of 32) from 2 suppliers - CP Ltd and CCS Media (Both of whom have been fantastic in dealing with our issues, its Acer (but not Acer direct from here) who have been a PITA).
We got them and they started to go good, they ran linux as we couldnt afford to add them to the SLA...anyway, I assigned an IP to them, added the proxy on firefox and all was good. About 3 months after purchase, they started to lose the roaming capability across the board, each of them started dropping connection randomly and would not pick up until they had been shut down, and started after 10 minutes.
Spoke with CP and CCS Media who put me through to the same guy at Acer. We had an Acer engineer come out after 12 weeks of telephone tennis, explaining the problems, sending a few random units to be looked over (and they said they found no fault - surprise surprise). Anyway, said engineer came out and said that the fault lays with the Acer Hardware, not us in anyway (I could have saved him the trip but hey, I wanted an engineer to see the fault!) and I got the paperwork to correspond with this.
Anyway, after another 9 weeks of telephone tennis - and being accused of forging the paperwork from the engineer, threatening letters to stop harrasing the staff for a fault that did not exist, they took a few more random units and I explained what they had to do to see the fault, and FINALLY they could see the fault. So we had ALL 96 sent back, and "Repaired". This itself took 4 weeks and we recieved them back about 2 weeks ago, they have since developed another fault.
This time they do not pick up the signal as well as they should, sitting no more than 2 feet from a ruckus AP, they SHOULD pick up 100% signal, as every other shred of wireless device does in our place upto 30 ft away (phones, PDA's, Ipods, iMacs, Laptops, wireless PCs etc) and it drops thereafter, the Acer Aspire Ones now pick up around 45% - 70% (depending on which unit). I phoned back to try to explain this again, and that I want either replacement units or full repair of the units, Acer are now trying to charge me £65 per unit to get them repaired.
NEVER BUY THE ACER ASPIRE ONES EVER, AS THEY ARE PILES OF RUBBISH!!
On another note, my question is, do I take them to court for the equipment not being fit for purpose (with a record of it happening), or demand a full refund from Acer (as CP and CCS Media have done nothing wrong).