Roche AV - LCD cleaning up-sell
Has anyone else had issues with Roche AV and sending lamps back on warranty recently?
I sent back 2 without issue, but a 3rd failed (with a bang) so they offered to clean out the glass dust as part of the warranty service free-of-charge as well as replacing the lamp. To be honest I was quite impressed with that as they have to pay to have it shipped.
I then got a call from someone at Roche who seemed to be a service engineer. He gave me quite a long spiel about the projector having a strong pink cast over the image and how it is caused by dirt on the blue LCD etc. etc. (our filters are cleaned very regularly and he agreed that the filters were clean in that projector). I could tell at that point we were building up a head of steam for a sales pitch.
He then tried to sell me their service of cleaning the LCD for £69, despite the colour quality having been absolutely fine up until the lamp going. Obviously it didn't sound like such a fantastic idea, so I told him I'd want to get quotes from other companies for the work to be done and asked him to clean out the glass dust, put the new lamp in and send it back here as agreed. He seemed more than a little miffed at that and told me he would have to ask his manager about that! Ahem, no he bloody wouldn't!
Is this a new thing with Roche? Have I just been unlucky on this occasion? I've never had any significant problems with them in the past and their customer support has been very friendly and responsive (a guy called Craig usually calls and I cannot fault him at all).