I've had a LVW-5005 DVD recorder for some time now and recently it started to lock up. A few months ago I tried to contact them, but their site was awful and no details were forthcoming. In desperation I tried again today to find (to my delight) that they now have a decent suport site in place with a UK number to ring. They quite correctly pointed me to a firmware update and told me that if this did not work then they can get a curier to pick it up and take it to get repaired. Nice one I thought.
The update was in fact 2 updates. One for the firmware and one for the drive itself. The firmware went fine, but the drive update locked the machine and displayed a 'Insert new CD' message on the box display. Nothing works past this point. 'Oh well' thinks I and phones them back quoting the referance number thay had given me to have the very helful lady tell me that they will arrange to pick it up ASAP as long as I have the proof of purchase ready.
Bugger. I'd lost this last year (the unit is almost 2 years old). They then tell me that they will never accept a unit without one. What a load of cr*p. What other IT\electronics company demands this!!
I will never, ever buy anything from this bunch of clowns again, nor recommend anyone else do so.