Date: Sun, 19 Jul 2009 12:51:50 +0100
Subject: Broadband & Internet - BT Broadband - I want to request a MAC code [Incident: 090755757097]
Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response.
If this issue is not resolved to your satisfaction, you may reopen it within the next 7 days.
Broadband & Internet - BT Broadband - I want to request a MAC code
Response (L***aker) 07/19/2009 12:51 PM
Dear Mr *******,
Thank you for your e-mail.
I am very sorry to hear that you’re considering leaving your BT Broadband service. Obviously, we would prefer it if you didn't leave BT, and so I would like to offer you a discount on your current broadband package.
We can reduce your broadband package price from £17.60 per month down to just £7.33 per month for the next 12 months.
We will also send you the new 2.0 hub free.
If you would like to take advantage of this offer , please reply to this e-mail confirming that you accept this offer and I will apply the discount to your account within five working days.
Please note that a new 12-month minimum term applies if you accept this offer.
I've included your MAC below as requested. Please note that this code is valid for 30 days and so will expires on Date 18/08/09