Now, I love these little things, as they are very nice for kids and good for using when configuring devices with RS232 ports.
But getting one repaired, that is pretty difficult.
We have a unit where the mouse buttons have stopped working.
So, as we bought it from RM, and they sell it as an RM unit, I contact their support site. A little while later I get a reply saying 'you need to contact the manufacturer direct on this number'.
Ok, I call said number and get told I need to use their website.
So I go to their website, where I have to sign up, then I have to register the device, and then I have to log a support request.
I then get an email back saying that I have to go to another site and fill out an almost identical form to have it sent back.
Why is it such a difficult process?
When I have a HP problem, I go to their support site, (which, true I had to sign up for) and just log a request - then someone turns up the next day.
Fujitsu-Siemens (even though I've had problems with them too), you call them up, and they send out a bloke with a box.
Apple, you call them up and they send a courier.
Why is it such a long process? It shouldn't take me 4 hours to log a support request!!!!
I will be investigating the HP, Acer and Dell products I think, if this is the sort of support I am to expect!