Toshba laptop 3 year computer cover insurance XMA
Just a heads up as a number of you may have these insurance policies on Toshiba laptops the insurance and repairs is held with a company called XMA. We had one with a cracked screen. It possibly arrived damaged but with the usual background noise that goes on in a school the laptops were put into secure storage for a few weeks until we had time to set them up. OK mistake number 1 as I had not reported the damage within 7 days the delivery guys were off the hook, so I pursued the insurance route. I filled in the form to the best of my knowlege I said that I was unaware of how the screen was damaged. Under the T+C's I had to specify HOW it was damaged on the report. So we have ended up paying for it to be repaired (not through XMA I might add.). Maybe me being too honest in retrospect I should have just said that I dropped it or closed the lid with a pen in it and the work would have been done no questions. :rolleyes: So consider this when putting in a claim!