I can no longer recommend AG Neovo
I have used hard-glass AG Neovo monitors for 5 years and rarely had a problem. Lately I have had a few fail and came to report one as faulty to be told I MUST have a proof of purchase. This is never usually a problem because they have either failed in the first year or I have been able to get a copy of the invoice off the reseller.
My problem on this occasion was that the invoice has been archived (a common practice in education and time consuming to 'un-archive') and the supplier has gone bust. No problem thought I, they will have my details on record as being a customer and on this unique occasion they will be able to make an exception. How foolish was I to think that? :mad:
After 3 weeks of conversations, I have now been told that it is tough and I will have to provide a proof of purchase if I want the monitor replacing!
I have now found an alternative monitor which guarantees better customer service for less money - a review will come soon. I will not be going back to AG Neovo unless they rethink their attitude towards the education market.