The art of negotiation and communication is certainly lacking here.
EDIT: Also, as your partner works for them, you are ever so slightly biased. So, random comments slagging off the negotiation skills of another member of the site aren't exactly a smart thing to do.
EDIT 2: You may wish to tone down the sales pitch, as 8 of your 15 posts have either been advertising IJT, or posting about them...
Offers competitive prices first time and every time.
Delivers the goods
Responds to problems
and I have developed a rapport with. This normally happens because of the previous three.
The suppliers who come back offering to match a price tend not to get the business or to quote again. They should have offered a competitive price in the first place.
I'm not best pleased when I tell a supplier that we are only interested in HP originals and they contact our Office offering compats. I suspect the profit margins may be a little better. :(
Sorry I didn't mean to offend or single you out in particular, just trying to put a point across.
It's quicker to pick up a phone and have a conversation than to bounce several emails backwards and forwards or put postings on a forum. It must take you ages dealing 20 different suppliers.
Fair enough, if you get a bad level of customer service then post away but at least give them a chance to turn it around before you "Slag them off".
But my original comment stands - I don't use IJT because they haven't jumped out at me as being someone I want to add to my list of trusted suppliers. Their advertised prices are nothing amazing.
A question for you. If you were going around shopping for a new Ipod, and there are half a dozen shops in your town selling them, 3 of which have posters on the doors saying 'iPod's now 25% cheaper!!' or something similar, would you go into the other stores anyway? I know I wouldn't.
IJT are just average until something goes wrong - then they show their true colours. Just plain dishonest, don't use them !
I am sorry to see the apparent issues on this forum that do not seem to have been brought to our attention/addressed.
All IJT remanufactured products do come with a full 12 month warranty stating they will perform at least to the same quality as an original, same print life and will not affect your printer.
Please advise me of your postcode and name of body so that I may retrieve your account history and attempt to resolve your issue.
I look forward to hearing from you.
I have got replies from your customer support about 50% of the times I have emailed them. And my last email was copied to you too ! I expect you get a lot of them.
My complaint is:
My department, post code DG7 1BA, had been supplied with IJT cartridges for our Epson Stylus C66. I then got a lot of calls offering two-for-ones and inducements to buy for future stock. Foolishly, I agreed having been told that they were 'fully guaranteed for 12 month' (slightly different, I'm sure you'll agree from 'shelf life 12 months'). When they arrived, the first one I changed did not fit the printer. I notified your customer support department and told them that I had quite a few which might also have the same problem. No-one mentioned a 12-month deadline. I received replacements for two defective units, one of which worked, one seemed part-used and didn't work. When I discovered that all the batch failed to fit the C66, I returned them to IJT. No response. After a couple more emails, I was told that the 12-month deadline had expired. If I'd known about it, I'd have kept the cartridges and offered them on Freeshare - or even bought a printer they fitted, there were enough of them !
The last response from IJT was a cheeky comment that some of the cartridges supplied wouldn't be black cartridges for a C66 anyway as the code was wrong - well IJT supplied them !!!!
Thats it, buying cartridges at Tesco at the moment, no shelf life, good guarantee, cheap.
I don't like IJT for the same reasons as have been previously mentioned. They refuse to stop flooding me with emails after they have been told time and time again to cease and desist emailing/ringing us as we will no longer deal with them following their threat to take ME to court for the school not making payment during the summer holidays.
After that, school decided that we did not wish to be associated with such a firm at all. BUT their downright annoying sales reps continue to spam me with emails, the office with cold calls and refuse to take any notice that they must no longer ring us as they are now unapproved suppliers.
Quality of HP cartridges however have been fine, but I'll be buying elsewhere in the future.
One thing I don't like about CPLtd (sorry Simon) is that to even see what products you list, I have to register which gives you my email without my even knowing what you offer, never mind prices, so I regret that I doubt I'll be a customer of yours anytime soon. Apologies.
As we work as a broker/personal shopper for our customers there is not really anything for you to view on our website, if anything our weakest point is our website, but that doesnt mean you cant just send us a pm on here or email us what your looking for, unlike many other resellers we dont mailshot your email addy at all you can ask anybody here , we dont print a brochure and anything spammy like that,
having your email doesnt mean we will abuse it if you check out edugeek feedback and there is plenty of it you will see how people love the fact we dont hassle you ,
Next time your looking for anything try us out, send me a email or pm on here and see what you think:cool:
As for the give them a chance before you slag them off? As it was me that started the original post all that time ago and a different alias ago, i will say that i originally gave IJT a chance and i am sure my fellow edugeekers would also do the same, the problem i had was given the chance and 2nd chance and 3rd chance they were still horrible to deal with and it looks as though nothing has changed.
We also have a new forum sponsor coming on board soon who specilaise in office consumables, printers and office supplies and are a very reputable Lancashire based company who have been working with schools for 20 years. Watch this space (or rather, watch the Office Software forum!).