This may be a bit premature, but I am starting to get a bad feeling about ERGO. We have previously purchased laptops from them, two at a time for staff, and they had been great. Easy to set up, felt good to use, etc. But the last two we bought a few weeks ago are giving me hassles, and I am finding Tech Support being less than helpful. is it normal to be asked to reinstall Windows on a laptop purchased within the last month when you have a 3 year rtb warranty and they've already sent you one replacement hard drive for another windows related problem??? Maybe I just have high expectations????