Quite simple really, avoid them like any deadly illness! I spent a good 3/4 of my summer arguing with them over some PCs incorrectly shipped. I wanted HPs, they were trying to send me Fujitsu in the end (instead of saying look we cannot get you your HPs), I was constantly going back to my account manager at HP and finding out the other half of the story. Even worse is they got nasty when we told them they had not got our server order (thank god for that, I cannot imagine what would have happened if they had!!!) So my simple view is they are to be avoided, probably more than RM!