Scenario is this: out of warranty HP laptop requires a new motherboard possibly due to failing to boot / access BIOS / do anything - so I call a local company who is recommended by the education board to book it in for a replacement.
I phoned 2 days ago & was told I would be called back soon to arrange for collection etc.
As of 10am today - no call.
As it's quite important this is fixed ASAP I phoned and spoke to the service department to enquire on the current status of my call... to be told quite harshly that they will call me sometime - as they are very busy at the mo. Thats nice of them - I informed him that we are likewise very busy, but that I would have appreciated if they had of informed me of this at the time of logging the call.
I lost my usually calm temper at this point & told him that as it's an urgent job I could do with it being replaced ASAP and by a company that can tell me when they will do it. They promised to try and rush it through but I'm at the stage now where I don't want to give them the business.
Anyone used HP's own technical support?