HP Hell

[Dos_Box]

My worst experience has to be with LG and their monitor support dept. It took me 6 months of phone calls, faxes and e-mails on a weekly basis just to get through to them. Truely awful service.

[psydii]

I find the best way of dealing with scripted support calls is to play along and always get a ref number.

'Enterprise' Support is usually better than 'consumer' unfortunately projectors and printers fall into both, sounds as though some of these nightmares were cause by calling the wrong number initially. Though finding the *right* number to call, I'll accept, is pretty much a hit or miss affair.

[ranj]

My worst experience with HP has been with the support.

Sales team is in the UK and is all hunky dory, when there is a problem thats when you are in trouble.

I am indian, and if even i cant understand the guys in India.

I was basically given some wrong advice about HP care packs, we have a proliant ml370 and its care pack had expired, i spoke to someone at HP in sales and said "can I extend my care pack for another 3 years", he replied yes that can be done. I send you a quote over and we can get this sorted.

Once we recieved them and registered them, the expiry date didnt extend, so I phoned up HP and they said "you cannot extend your carepack for 3 years, only a 1 year post warranty care pack will do".

So I was sold something which even on the HP website didnt even state and was not happy.

So in the end we wrote a letter to Stephen Gill (MD of HP UK) and got a reply from his PA and from then on we eventually got our money back.

My advice is if you get a problem with HP or any other company for that matter, write a letter to the MD.

[mattx]

Try ringing Vertias / Symantec to get a Licence for a backup agent !!
I spent 2.5 hours being passed from USA, Denmark, India, back to the USA - I felt like a real jet setter.
I had ref numbers filling a bit of A4. When I finally got what I wanted I invited the person to my house for a party.....

[bossman]

My longest vigil with an indian call centre was 6 straight hours.
Never again cos i find companies that don't trade via call centres.

[Nij.UK]

From the sounds of it ive been lucky with HP support..... I bought a server from them and the SCSI card was duff and the next day i had a new card delivered to the school and a few hours after that there was an engineer on site to install it.........

I also had a faulty fan in one of there switches.... give them a call and told them the issue, and within a couple of days the replacement had arrived, swapped and old sent back to them.