+ Post New Thread
Page 2 of 2 FirstFirst 12
Results 16 to 21 of 21
Bad Experiences Thread, HP Hell in Purchasing and Trading; My worst experience has to be with LG and their monitor support dept. It took me 6 months of phone ...
  1. #16

    Dos_Box's Avatar
    Join Date
    Jun 2005
    Location
    Preston, Lancashire
    Posts
    9,824
    Thank Post
    580
    Thanked 2,161 Times in 986 Posts
    Blog Entries
    23
    Rep Power
    627

    Re: HP Hell

    My worst experience has to be with LG and their monitor support dept. It took me 6 months of phone calls, faxes and e-mails on a weekly basis just to get through to them. Truely awful service.

  2. #17

    Join Date
    Jul 2006
    Location
    London
    Posts
    1,249
    Thank Post
    110
    Thanked 242 Times in 193 Posts
    Blog Entries
    1
    Rep Power
    74

    Re: HP Hell

    I find the best way of dealing with scripted support calls is to play along and always get a ref number.

    'Enterprise' Support is usually better than 'consumer' unfortunately projectors and printers fall into both, sounds as though some of these nightmares were cause by calling the wrong number initially. Though finding the *right* number to call, I'll accept, is pretty much a hit or miss affair.

  3. #18
    ranj's Avatar
    Join Date
    Feb 2006
    Location
    Birmingham
    Posts
    729
    Thank Post
    98
    Thanked 42 Times in 32 Posts
    Rep Power
    25

    Re: HP Hell

    My worst experience with HP has been with the support.

    Sales team is in the UK and is all hunky dory, when there is a problem thats when you are in trouble.

    I am indian, and if even i cant understand the guys in India.

    I was basically given some wrong advice about HP care packs, we have a proliant ml370 and its care pack had expired, i spoke to someone at HP in sales and said "can I extend my care pack for another 3 years", he replied yes that can be done. I send you a quote over and we can get this sorted.

    Once we recieved them and registered them, the expiry date didnt extend, so I phoned up HP and they said "you cannot extend your carepack for 3 years, only a 1 year post warranty care pack will do".

    So I was sold something which even on the HP website didnt even state and was not happy.

    So in the end we wrote a letter to Stephen Gill (MD of HP UK) and got a reply from his PA and from then on we eventually got our money back.

    My advice is if you get a problem with HP or any other company for that matter, write a letter to the MD.

  4. #19

    mattx's Avatar
    Join Date
    Jan 2007
    Posts
    9,240
    Thank Post
    1,058
    Thanked 1,068 Times in 625 Posts
    Rep Power
    740

    Re: HP Hell

    Try ringing Vertias / Symantec to get a Licence for a backup agent !!
    I spent 2.5 hours being passed from USA, Denmark, India, back to the USA - I felt like a real jet setter.
    I had ref numbers filling a bit of A4. When I finally got what I wanted I invited the person to my house for a party.....

  5. #20

    bossman's Avatar
    Join Date
    Nov 2005
    Location
    England
    Posts
    3,905
    Thank Post
    1,186
    Thanked 1,057 Times in 749 Posts
    Rep Power
    328

    Re: HP Hell

    My longest vigil with an indian call centre was 6 straight hours.
    Never again cos i find companies that don't trade via call centres.

  6. #21

    Join Date
    May 2006
    Location
    Leicestershire
    Posts
    345
    Thank Post
    0
    Thanked 1 Time in 1 Post
    Rep Power
    0

    Re: HP Hell

    From the sounds of it ive been lucky with HP support..... I bought a server from them and the SCSI card was duff and the next day i had a new card delivered to the school and a few hours after that there was an engineer on site to install it.........

    I also had a faulty fan in one of there switches.... give them a call and told them the issue, and within a couple of days the replacement had arrived, swapped and old sent back to them.

SHARE:
+ Post New Thread
Page 2 of 2 FirstFirst 12

Similar Threads

  1. How the hell does this work!!
    By Dos_Box in forum Jokes/Interweb Things
    Replies: 18
    Last Post: 21st November 2007, 02:41 PM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •