Bad Experiences Thread, Viglen in Purchasing and Trading; Originally Posted by altecsole
The impression I got from your original post was that you were having a rant against ...
6th June 2007, 02:15 PM #31
I don't know... looking at some of the threads in this section of the forum and in the FFS section, I'd say an awful lot of people use that tone when posting about subjects like this. I've seen much worse and much more dangerous for the person who posted it as well.
Originally Posted by altecsole
I'll admit though, it's all too easy for everyone to forget that the rants on here are public and caution needs to be taken before posting any comments on anything like this.
6th June 2007, 03:16 PM #32
- Rep Power
I was thinking the same thing when I was reading the FFS forum. I can understand how making slanderous remarks about companies is bad but I feel that truth and free speech is also important these days as we are told what to do so much by so many. Sometimes you have to tell it how it is.
I bought my laptop from rockdirect.com because they have support forums rockforum.co.uk and you can discuss anything there, you can discuss all your problems and even staff from the company reply to every support thread. You can also see problems people have with their laptops and it can help you decide if you want to buy it or not. I like this open approach and like where the company come from, no problem has not been fixed by them.
I guess I am more used to that sort of free speech truthful environment. I never mean to sound like I have a nasty tone but I do like to tell it how it is and I prefer people to be the same with me so everyone knows where they stand. I also subscribe to car forums where people are working on their car's and regularly post threads when feeling low and they seem like they're ranting but never seen this sort of a reply other than when people admit to racing on main roads. Nothing I said hurt anyone or a big company like Viglen and I don't think anything I can say or do would damage them in any way.
Man I like to go off on one don't I?
6th June 2007, 03:44 PM #33
- Rep Power
not to be confused with stone!
6th June 2007, 09:27 PM #34
Ok anyone who's watched The Apprentice this evening will have had this confirmed to them, they are one of his firms and the big cahuna at Viglen was part of the interview panel for Sir Alans apprentices.
Originally Posted by starscream
7th June 2007, 07:16 AM #35
Just to put in my two pennorth
I don't think starscream was over the top at all -he detailed what had happened calmly and fairly.
After all the Sophos flak, I thought the result was that if you say something bad about a company, it is not libel if you can justify what you say, and he did.
Obviously he wasn't happy but other than that there was no 'tone' to his statements
And, as he said SEVERAL TIMES, this is a BAD EXPERIENCE forum!
10th October 2007, 09:14 PM #36
Viglen was set up by a guy called Vig Boyd in the 80s. I used to work for Western Digital and sold them drives and controllers. Vig was a great guy and put a lot of effort into making Viglen computers worthy competition for IBM and Compaq. That's why a lot of Universities got tied in. Sadly, when Vig sold out to Amstrad the product quality went right down. Five years ago, I would only by Viglen, now I wouldn't touch them. Shame really.
Vig now runs this company. http://www.vignet.net/ Does that logo look familiar.
10th October 2007, 09:38 PM #37
LOL yes very similar logo, why ain't Sir Alan asked for moneyz though hehe. Its very different industry that though to IT, from PCs to UPVC Windows
Originally Posted by laserblazer
10th October 2007, 09:40 PM #38
I heard that some chairman of some rubbish football team down south owns viglen
UP the Boro
11th October 2007, 09:32 AM #39
Up the Boro? Haha. Hows Gary O'Neill getting on for you?
Play up Pompey
11th October 2007, 09:38 AM #40
Im surrounded by Viglens, need some Dells or Sony
11th October 2007, 10:24 AM #41
Viglen used to make great desktop PC's...
Originally Posted by laserblazer
About 7 or 8 years ago when i was at uni we had a site full of 700 mhz Pentium 3's and they were lightning and quie attractive to look at.
I think those very PC's could still do a great job today, that was pre-amstrad presumably.
Today Viglen seem to have a successful storage division and poviding services and IT consultancy to public sector and education seems to be an area where they could excel at rather than as an innovative PC builder
8th January 2009, 08:57 PM #42
- Rep Power
Viglen - Bad experiences
Apologies for resurrecting th etopic once more, after such a dormant period but, having come across this thread by accident I felt compelled to read it through and found the comments extremely enlightening.
As an ex-Viglen employee of approximately 8 years from 2000 to 2008, and, as a senior member of staff, covering the geographgical areas concerned, am very familiar with the experiences described.
I am not a disgruntled employee (I have really enjoyed my time at the Company), and I am not here to defend Viglen but I hope you might like to hear it from the persepctive of the Supplier.
First of all, I am not denying any of the expereinces described previously, if you say they happened, then I am not presuming you are wrong.
I would like to say however that, just as in your own working environments, you could pick out individuals who are excellent at what they do, and you would support them when asked to do so. Viglen is no different, it is a Company full of people who do their utmost to ensure the customer is happy, and would like nothing better than to hear how happy their customers are with the products and the services supplied but, just as in all commerical environments, they can only work within the boundaries that they are permitted.
I find that (and this is purely a personal opinion) that many people who operate within the Education system do not give fair consideration to the commercial aspect of their demands on suppliers. In my experience and, not unnexpectedly so, schools demand the best, for the least cost.
When bidding to win tenders etc, the biggest factor that determines winning or losing, is the price. If the price is too high, the supplier fails and, ultimately, goes out of business.
I suppose, what I am trying to say is that you, as the customer, are victims of your own policy's. If the only way to win is to reduce the price, this can only be acheived by reducing the cost which, in turn, results in the supplier seeking lower priced products, and reducing resource (support personnel??) whilst attempting to maintain as high a standard as possible.
I can assure you that no-one within the Company is deliberately going out of their way to source inferior products, it is an ever changing world and, from time to time, mistakes can occur, despite all efforts to test the products beforehand.
If I may refer to one specific subject mentioned earlier i.e. DLink wireless:
At the time these products were provided, it was at a very ealry stage in wireless technology. The first products provided by Viglen were Cisco and Intel but as everyone knows, Cisco are expensive, and Intel withdrew from the wireless market. In order to try and provide a more cost-effective solution (in response to customer demands to reduce costs) Viglen moved to DLink but, as your experiences have shown, this was found to be an 'inferior' product, and it was not long before they moved to 3Com.
You may argue that Viglen should have done more but, if I recall, considerble effort was spent investigating the problem and, by the time the diagnosis was complete, the 'damage' was done.
I guess I should stop now, didn't mean to go on so much, I guess that what I ma saying is 'Yes' Viglen have made mistakes, but that is by no means peculiar to the individual Company, it happens to everyone.
It always seems easier to criticise than to praise but, in my experience, the good that is done does, on balance, actually far outweigh the bad.
Thanks for listening.........
8th January 2009, 09:32 PM #43
Thanks for that Wanderer. It's always nice to get a view from the 'other side'. My beef (over 3 years ago now!) was that Viglen knowingly sold a spec of system inadequt fo rthe tasks demanded of it. Windows 95 (in 2000!) with a 233 Celeron and 32MB RAM trying to run Office 2000 was criminal! I have no doubt now that Viglen proberbly make good products, it's just that so many of us were badly bitten about 9 or 10 years ago and we have long memories.
8th January 2009, 10:19 PM #44
I was told yesterday that Stone have now completed thier acquisition of Vigen I'm not sure how this will effect Viglen opperations but I'm sure Stone will keep the brand alive and there is already quite a large product cross over so I would imagine it will be a pretty painless process.
20th March 2009, 12:04 AM #45
- Rep Power
Viglen and Stone deals is off
I work for an IT trade publication called Microscope and have been aware of the negotiations between Stone and Viglen.
But I discovered yesterday that those discussions have now ended and a deal will not go ahead. Thought the story might be of interest to the community.
Official: Stone and Viglen deal dead in the water
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