+ Post New Thread
Results 1 to 9 of 9
Bad Experiences Thread, Evesham in Purchasing and Trading; During the summer hols, we had a few server issues and thinking that the server was still under warranty we ...
  1. #1

    MK-2's Avatar
    Join Date
    Oct 2006
    Location
    Nottingham
    Posts
    3,237
    Thank Post
    149
    Thanked 581 Times in 307 Posts
    Blog Entries
    8
    Rep Power
    200

    Evesham

    During the summer hols, we had a few server issues and thinking that the server was still under warranty we called Evesham to send a techie out to fix.
    Unknown to us, the support contract had run out a few months beforehand. They still sent a techie out to us regardless.

    He spent three days f***ing with the servers RAID and replacing this and that. On the fourth day he turned round to us and said "Sorry you've lost everything."
    In the process of trying to fix a server that was just running slow and needed a little TLC, he had managed to destroy the RAID and lost all three HDD's data.
    He made a quick exit and we were left to pick up the pieces.
    We had to call in a favour (not the A Team!) to retrieve the data and rebuild the server. This was about 3 days before kids were coming back.

    Evesham said it's not their fault as we have no warranty, despite them sending someone out knowing this. They are now in the process of trying to charge us for 4 days callout for 'fixing' the server.

    Yeah, you fixed it.....good and proper.
    Needless to say we will try our best not to be dealing with them again!


  2. #2
    Kyle's Avatar
    Join Date
    Jan 2006
    Posts
    974
    Thank Post
    91
    Thanked 14 Times in 13 Posts
    Rep Power
    21

    Re: Evesham

    WE have had Evesham techs in to our servers a few times over the years. I have no faith in them whatsoever, hence we dont use them any more for servers.

  3. #3
    alan-d's Avatar
    Join Date
    Aug 2005
    Location
    Sutton Coldfield
    Posts
    2,414
    Thank Post
    360
    Thanked 256 Times in 187 Posts
    Rep Power
    75

    Re: Evesham

    I hope you didn't pay them!

  4. #4

    Dos_Box's Avatar
    Join Date
    Jun 2005
    Location
    Preston, Lancashire
    Posts
    9,010
    Thank Post
    613
    Thanked 2,194 Times in 1,006 Posts
    Blog Entries
    23
    Rep Power
    632

    Re: Evesham

    My experience of Evesham 'next business day on site support' was for them to send a courier to pick up my laptops and whisk them away from my site to theor factory. The next business day.


    P.S. The laptops were god awful and unreliable too, so much for being PC Pros A-List business laptop.

  5. #5

    GrumbleDook's Avatar
    Join Date
    Jul 2005
    Location
    Gosport, Hampshire
    Posts
    9,951
    Thank Post
    1,345
    Thanked 1,800 Times in 1,118 Posts
    Blog Entries
    19
    Rep Power
    597

    Re: Evesham

    My predecessor had one built to allow for expansion ... it ran NT4 and was a reasonably stable machine ... apart from the board did not like having more that one RAID card in it and the one provided did not like more than 3 connect devices ... and the board (machine bought in 2000) was not compatible with W2K Server ...

    Trying to speak to them about ideas of what to do they just wanted to sell me a new box ... (2004) but they were insisting I put W2K server on it instead of Server 2003 ... because they knew that there were issues with some drivers.

    If you can't get hardware that will work with current OSes then get different hardware for your kit!!!

    Oh yeah ... we don't deal with them anymore.

  6. #6
    tosca925's Avatar
    Join Date
    Aug 2005
    Location
    Midlands
    Posts
    1,547
    Thank Post
    4
    Thanked 4 Times in 4 Posts
    Rep Power
    22

    Re: Evesham

    but they were insisting I put W2K server on it instead of Server 2003 ... because they knew that there were issues with some drivers.

    If you can't get hardware that will work with current OSes then get different hardware for your kit!!!
    WE had exactly the same issue with our first server from them. IIRC we had to install 2000 then do a upgrade to 2003. I cant remember exactly wht the issue was but Raid drivers seem to come to mind.


    Hence to say we dont use them anymore either.

  7. #7

    Dos_Box's Avatar
    Join Date
    Jun 2005
    Location
    Preston, Lancashire
    Posts
    9,010
    Thank Post
    613
    Thanked 2,194 Times in 1,006 Posts
    Blog Entries
    23
    Rep Power
    632

    Re: Evesham

    Evesham kit looks nice and is resonably priced, but I wouldn't go near them after my previous experiences.

  8. #8


    Join Date
    Dec 2005
    Location
    In the server room, with the lead pipe.
    Posts
    4,650
    Thank Post
    275
    Thanked 780 Times in 607 Posts
    Rep Power
    224

    Re: Evesham

    Bill them for the time it took "favour bloke" to fix their cockup. Their tech attempted to carry out work he was clearly unable to do and caused data loss in the process - paying for the fix is the least they could do.

    Re: evesham tech exiting stage left.

    It's quite easy to buy and fit a wheel clamp you know, and it is your car park

  9. #9

    CHR1S's Avatar
    Join Date
    Feb 2006
    Location
    Birmingham
    Posts
    4,505
    Thank Post
    1,585
    Thanked 486 Times in 304 Posts
    Rep Power
    217

    Re: Evesham

    We had an evesham tec out to fix a workstation, he fitted a new motherboard and wondered why when he turned the PC on it lasted 15 seconds before it reset. As he stood there with a puzzled look on his face I kindly pointed out that the heatsink and fan in his had had to be refitted Last evesham we ever had

SHARE:
+ Post New Thread

Similar Threads

  1. Replies: 10
    Last Post: 26th June 2008, 08:34 PM
  2. Evesham goes into administration
    By danielson81 in forum Recommended Suppliers
    Replies: 20
    Last Post: 10th November 2007, 01:31 PM
  3. Evesham Computers
    By Kyle in forum Hardware
    Replies: 7
    Last Post: 29th June 2006, 03:39 PM
  4. Evesham Laptops
    By Vegas in forum Hardware
    Replies: 11
    Last Post: 18th May 2006, 09:10 PM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •