Steljes

_Bat_ · 01-12-2006, 10:24 AM

Just thought i'd make a point about this company (steljes) as they are now getting on my nerves.

Apparently the school have used them before to supply SMARTBoard equipment and they have no other contacts to provide them with spares.

Anyway I have now e-mailed them twice over the past two or three weeks via both my own e-mail account and the form on their website and neither has been responded to.

I'm now getting the questions as to where the new cable is. I'm about to phone them now, but I wish I didn't have to.

How often does a company ignore its own sales e-mails? :?

_Bat_ · 01-12-2006, 10:34 AM

K, it appears they ignored me because they no longer provide directly to schools. As i'm not a potential customer I wasn't worth replying to.

SimpleSi · 01-12-2006, 10:47 AM

Wait till you have one go wrong - it'll make this experience seem like bliss.

(They are Mr Smart's UK rep!!!!!!!!!!!!!)

Even when you explain you've moved the whole board to another classroom and the fault has travelled with it - they will try and insist that it's a software problem. (and they have many, many solutions for you to try!!!)

When you eventually get them to take it back (and you've kept the box it came in just for this event- haven't you) they can forget to do anything - even though you timed the event to correspond to a school holiday.

And then, when they evenutally agree its bust - they don't tell the other dept to ship a replacement to you.

etc etc etc

regards
Simon
PS And then, they blacklist their own reseller because 2 sections of their own company haven't talked to each other.

THEY ARE THE PITS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!! of customer service

Midget · 01-12-2006, 11:00 AM

come across them in the past have you si?

GrumbleDook · 01-12-2006, 11:28 AM

We don't even bother with an official company. We buy the board ... it is mounted by our electricians / site staff and away we go.

I am going to try out another company on the projector installs though ... gives me more bargaining power ...

western · 01-12-2006, 12:35 PM

Steljes are the UK distribution centre for smart and do not like dealing with end users. As it happens wherever you buy your smartboard from it comes from steljes as they are the only place resellers can get them from. So if you have smart make sure you buy from a good reseller as they should deal with Steljes on your behalf!!!

_Bat_ · 01-12-2006, 02:39 PM

Quote:

Originally Posted by western

Steljes are the UK distribution centre for smart and do not like dealing with end users.

I found this out the hard way

They used to provide directly to schools though.

Quote:

Originally Posted by western

As it happens wherever you buy your smartboard from it comes from steljes as they are the only place resellers can get them from.

Probably why they are so big headed that they don't feel the need for good customer relations, end user or not

.

Quote:

Originally Posted by western

So if you have smart make sure you buy from a good reseller as they should deal with Steljes on your behalf!!!

'Deal with' are the key words here. I totally agree, haha.

SimpleSi · 01-12-2006, 04:35 PM

Quote:

make sure you buy from a good reseller as they should deal with Steljes on your behalf!!!

Ravening_Wolf · 06-12-2006, 05:17 PM

Thanks for this thread _Bat_, it explains why I too never heard anything back from my emailed requests for spare parts. Eejits.

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01-12-2006, 10:24 AM	#1
_Bat_ Join Date: May 2006 Posts: 1,131 Thanks: 2 Thanked 8 Times in 4 Posts Rep Power: 9	Steljes Just thought i'd make a point about this company (steljes) as they are now getting on my nerves. Apparently the school have used them before to supply SMARTBoard equipment and they have no other contacts to provide them with spares. Anyway I have now e-mailed them twice over the past two or three weeks via both my own e-mail account and the form on their website and neither has been responded to. I'm now getting the questions as to where the new cable is. I'm about to phone them now, but I wish I didn't have to. How often does a company ignore its own sales e-mails? :?

01-12-2006, 10:34 AM	#2
_Bat_ Join Date: May 2006 Posts: 1,131 Thanks: 2 Thanked 8 Times in 4 Posts Rep Power: 9	Re: Steljes K, it appears they ignored me because they no longer provide directly to schools. As i'm not a potential customer I wasn't worth replying to.

01-12-2006, 10:47 AM	#3
SimpleSi Join Date: Jun 2005 Location: Lancashire Posts: 1,435 Thanks: 54 Thanked 54 Times in 46 Posts Rep Power: 19	Re: Steljes Wait till you have one go wrong - it'll make this experience seem like bliss. (They are Mr Smart's UK rep!!!!!!!!!!!!!) Even when you explain you've moved the whole board to another classroom and the fault has travelled with it - they will try and insist that it's a software problem. (and they have many, many solutions for you to try!!!) When you eventually get them to take it back (and you've kept the box it came in just for this event- haven't you) they can forget to do anything - even though you timed the event to correspond to a school holiday. And then, when they evenutally agree its bust - they don't tell the other dept to ship a replacement to you. etc etc etc regards Simon PS And then, they blacklist their own reseller because 2 sections of their own company haven't talked to each other. THEY ARE THE PITS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!! of customer service

01-12-2006, 11:00 AM	#4
Midget Join Date: Oct 2006 Location: In a Server Room cutting through a forest of Cat5e Posts: 1,024 Thanks: 1 Thanked 6 Times in 6 Posts Rep Power: 8	Re: Steljes come across them in the past have you si?

		EduGeek.net Forums > United Kingdom (UK) Specific Forums > Purchasing and Trading > Bad Experiences
Steljes

01-12-2006, 11:28 AM	#5
GrumbleDook Join Date: Jul 2005 Location: Kettering, Northants Posts: 5,110 Thanks: 53 Thanked 205 Times in 109 Posts Blog Entries: 1 Rep Power: 54	Re: Steljes We don't even bother with an official company. We buy the board ... it is mounted by our electricians / site staff and away we go. I am going to try out another company on the projector installs though ... gives me more bargaining power ...

01-12-2006, 12:35 PM	#6
western Join Date: Feb 2006 Location: Blackpool Posts: 93 Thanks: 1 Thanked 3 Times in 3 Posts Rep Power: 6	Re: Steljes Steljes are the UK distribution centre for smart and do not like dealing with end users. As it happens wherever you buy your smartboard from it comes from steljes as they are the only place resellers can get them from. So if you have smart make sure you buy from a good reseller as they should deal with Steljes on your behalf!!!

06-12-2006, 05:17 PM	#9
Ravening_Wolf Join Date: Oct 2006 Location: Essex :( Posts: 290 Thanks: 1 Thanked 2 Times in 2 Posts Rep Power: 5	Re: Steljes Thanks for this thread _Bat_, it explains why I too never heard anything back from my emailed requests for spare parts. Eejits.

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