SCL Online/ Edu-Tec

[plexer]

Not sure whats happened since these 2 companies merged but after my dealings with them today it will be my last.

We faxed an order to them a couple of weeks ago and as I've just been off for a week and still no delivery I thought I'd ring to find out what's going on.

I ask to speak to my account manager only to be told he'd left the company.

I then enquired with the person about the order to be told they hadn't received it, fair enough thinks I and refaxes it to the normal phone number she gives me.

Later on I rang again to enquire and make sure they had received the fax this time, yes they had.

I then asked who my account manager was and who I should be contacting when needing quotes only to be told that it now doesn't work the way it used to and I can always ring her to detail what I wanted so that she could then pass it on to the relevant person.

Great, then the phone line went quiet and eventually dead when I asked for an email contact.

Ben

[Abaddon]

Sadly, I have to agree.. the service currently isn't anywhere as good as it used to be. I'm pressing on, hoping that it will improve though!

[EduTech]

I dunno, shaming my username alias! how dare they lol

[witch]

Peter W does/did his best but when it amalgamated and my lovely Mark left - it all went wrong - very wrong

[chrbb]

Are the original SCL online warranties still vaild?

[dgsmith]

Are the original SCL online warranties still vaild?

That is what is concerning me too from reading this. If customer service requesting a quote/order is poor, will that impact on getting something fixed under warranty too..

[Edu-IT]

I had a couple of calls from a lady when they first merged and getting repair under warranty was painless.

[Heebeejeebee]

Hmmm

We've used them for a few years now but I'm getting the feeling I should be looking for a new supplier for my next lot (which will be soon).

HBJB

[plexer]

I've been trying to contact Peter for a while now and even PM on here got no response so I don't know what to say really.

Ben

[Edu-IT]

Has anyone tried emailing?

[plexer]

yes that didn't get a response since my phonecall today with someone not very helpful I wonder whats going on

[dgsmith]

I had a couple of calls from a lady when they first merged and getting repair under warranty was painless.

They were still fairly active around here when the merger happened - I didn't even know Mark had left tbh! Although it got dealt with then, it doesn't ease my concerns that should a problem happen now (6 months after the merge) that it would be dealt with in the swift manner your issue was dealt with. This is judging by plexer's experience, which is a little worrying!

Peter visited here just a few days ago, so I hope he would see this soon..

[nephilim]

trying to get a quote from anyone other than Peter W or Mark was no problem when it was SCL Online, now its merged getting a quote is a pain in the arse. Wont be going to them when I need a quote, will stick with my 3 main people (2 from here!)

[dgsmith]

Sorry to drag this up somewhat, but was there any update on this? Did the company respond to you plexer (or anyone else), or should we be concerned?

[plexer]

Hi sorry,

Yes I've since been back in touch with Peter W and my issues have been sorted.

I still think how they are going about contact and getting quotes etc... is a pain but there we go.

Ben