+ Post New Thread
Page 1 of 2 12 LastLast
Results 1 to 15 of 25
Bad Experiences Thread, SCL Online/ Edu-Tec in Purchasing and Trading; Not sure whats happened since these 2 companies merged but after my dealings with them today it will be my ...
  1. #1

    plexer's Avatar
    Join Date
    Dec 2005
    Location
    Norfolk
    Posts
    13,568
    Thank Post
    721
    Thanked 1,682 Times in 1,497 Posts
    Rep Power
    432

    SCL Online/ Edu-Tec

    Not sure whats happened since these 2 companies merged but after my dealings with them today it will be my last.

    We faxed an order to them a couple of weeks ago and as I've just been off for a week and still no delivery I thought I'd ring to find out what's going on.

    I ask to speak to my account manager only to be told he'd left the company.

    I then enquired with the person about the order to be told they hadn't received it, fair enough thinks I and refaxes it to the normal phone number she gives me.

    Later on I rang again to enquire and make sure they had received the fax this time, yes they had.

    I then asked who my account manager was and who I should be contacting when needing quotes only to be told that it now doesn't work the way it used to and I can always ring her to detail what I wanted so that she could then pass it on to the relevant person.

    Great, then the phone line went quiet and eventually dead when I asked for an email contact.

    Ben

  2. #2
    Abaddon's Avatar
    Join Date
    Mar 2006
    Location
    Middlesex
    Posts
    604
    Thank Post
    72
    Thanked 69 Times in 64 Posts
    Rep Power
    60
    Sadly, I have to agree.. the service currently isn't anywhere as good as it used to be. I'm pressing on, hoping that it will improve though!

  3. #3

    EduTech's Avatar
    Join Date
    Aug 2007
    Location
    Reading
    Posts
    5,074
    Thank Post
    160
    Thanked 937 Times in 731 Posts
    Blog Entries
    3
    Rep Power
    275
    I dunno, shaming my username alias! how dare they lol


  4. #4

    witch's Avatar
    Join Date
    Nov 2005
    Location
    Dorset
    Posts
    11,187
    Thank Post
    1,454
    Thanked 2,513 Times in 1,750 Posts
    Rep Power
    755
    Peter W does/did his best but when it amalgamated and my lovely Mark left - it all went wrong - very wrong

  5. #5
    chrbb's Avatar
    Join Date
    Oct 2005
    Location
    Midlands
    Posts
    1,508
    Thank Post
    141
    Thanked 67 Times in 62 Posts
    Rep Power
    47
    Are the original SCL online warranties still vaild?

  6. #6
    dgsmith's Avatar
    Join Date
    Nov 2007
    Location
    Merseyside, England
    Posts
    1,108
    Thank Post
    119
    Thanked 90 Times in 78 Posts
    Rep Power
    37
    Quote Originally Posted by chrbb View Post
    Are the original SCL online warranties still vaild?
    That is what is concerning me too from reading this. If customer service requesting a quote/order is poor, will that impact on getting something fixed under warranty too..

  7. #7

    Edu-IT's Avatar
    Join Date
    Nov 2007
    Posts
    7,250
    Thank Post
    404
    Thanked 630 Times in 575 Posts
    Rep Power
    185
    I had a couple of calls from a lady when they first merged and getting repair under warranty was painless.

  8. #8
    Heebeejeebee's Avatar
    Join Date
    Nov 2006
    Location
    Intergalactic Cruise
    Posts
    1,059
    Thank Post
    69
    Thanked 79 Times in 62 Posts
    Rep Power
    36
    Hmmm

    We've used them for a few years now but I'm getting the feeling I should be looking for a new supplier for my next lot (which will be soon).

    HBJB

  9. #9

    plexer's Avatar
    Join Date
    Dec 2005
    Location
    Norfolk
    Posts
    13,568
    Thank Post
    721
    Thanked 1,682 Times in 1,497 Posts
    Rep Power
    432
    I've been trying to contact Peter for a while now and even PM on here got no response so I don't know what to say really.

    Ben

  10. #10

    Edu-IT's Avatar
    Join Date
    Nov 2007
    Posts
    7,250
    Thank Post
    404
    Thanked 630 Times in 575 Posts
    Rep Power
    185
    Has anyone tried emailing?

  11. #11

    plexer's Avatar
    Join Date
    Dec 2005
    Location
    Norfolk
    Posts
    13,568
    Thank Post
    721
    Thanked 1,682 Times in 1,497 Posts
    Rep Power
    432
    yes that didn't get a response since my phonecall today with someone not very helpful I wonder whats going on

  12. #12
    dgsmith's Avatar
    Join Date
    Nov 2007
    Location
    Merseyside, England
    Posts
    1,108
    Thank Post
    119
    Thanked 90 Times in 78 Posts
    Rep Power
    37
    Quote Originally Posted by Edu-IT View Post
    I had a couple of calls from a lady when they first merged and getting repair under warranty was painless.
    They were still fairly active around here when the merger happened - I didn't even know Mark had left tbh! Although it got dealt with then, it doesn't ease my concerns that should a problem happen now (6 months after the merge) that it would be dealt with in the swift manner your issue was dealt with. This is judging by plexer's experience, which is a little worrying!

    Peter visited here just a few days ago, so I hope he would see this soon..

  13. #13

    nephilim's Avatar
    Join Date
    Nov 2008
    Location
    Dunstable
    Posts
    12,257
    Thank Post
    1,670
    Thanked 2,014 Times in 1,463 Posts
    Blog Entries
    2
    Rep Power
    451
    trying to get a quote from anyone other than Peter W or Mark was no problem when it was SCL Online, now its merged getting a quote is a pain in the arse. Wont be going to them when I need a quote, will stick with my 3 main people (2 from here!)

  14. #14
    dgsmith's Avatar
    Join Date
    Nov 2007
    Location
    Merseyside, England
    Posts
    1,108
    Thank Post
    119
    Thanked 90 Times in 78 Posts
    Rep Power
    37
    Sorry to drag this up somewhat, but was there any update on this? Did the company respond to you plexer (or anyone else), or should we be concerned?

  15. #15

    plexer's Avatar
    Join Date
    Dec 2005
    Location
    Norfolk
    Posts
    13,568
    Thank Post
    721
    Thanked 1,682 Times in 1,497 Posts
    Rep Power
    432
    Hi sorry,

    Yes I've since been back in touch with Peter W and my issues have been sorted.

    I still think how they are going about contact and getting quotes etc... is a pain but there we go.

    Ben

SHARE:
+ Post New Thread
Page 1 of 2 12 LastLast

Similar Threads

  1. SCL Online Alive?
    By plexer in forum General Chat
    Replies: 0
    Last Post: 7th September 2009, 11:27 AM
  2. PC & bundle deals from SCL Online
    By PeterW in forum Our Advertisers
    Replies: 1
    Last Post: 15th January 2009, 11:57 AM
  3. Pat on the Back SCL online
    By witch in forum Recommended Suppliers
    Replies: 3
    Last Post: 31st August 2007, 05:01 PM
  4. SCL online
    By Oops_my_bad in forum Recommended Suppliers
    Replies: 0
    Last Post: 24th July 2007, 08:35 PM
  5. SCL Online
    By Elky in forum Our Advertisers
    Replies: 0
    Last Post: 27th November 2006, 11:54 AM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •