+ Post New Thread
Page 2 of 2 FirstFirst 12
Results 16 to 25 of 25
Bad Experiences Thread, SCL Online/ Edu-Tec in Purchasing and Trading; ...
  1. #16
    ICT_GUY's Avatar
    Join Date
    Feb 2007
    Location
    Weymouth
    Posts
    2,276
    Thank Post
    689
    Thanked 283 Times in 204 Posts
    Rep Power
    106
    I have had very good warranty repairs & spares that I have needed more often than I should have done. But then again and £200 per box I expect some failures, most notably very fragile power supplies (5% failure rate after 1 year). Peter has been excellent and has always provided the highest level of support. So I cannot grumble.

  2. #17
    oxide54's Avatar
    Join Date
    Mar 2009
    Posts
    798
    Thank Post
    51
    Thanked 55 Times in 54 Posts
    Rep Power
    23
    Quote Originally Posted by ICT_GUY View Post
    I have had very good warranty repairs & spares that I have needed more often than I should have done. But then again and £200 per box I expect some failures, most notably very fragile power supplies (5% failure rate after 1 year). Peter has been excellent and has always provided the highest level of support. So I cannot grumble.
    PSU's are unbelievable removed 5 yesterday that turned themselves off after being on for less than a minute.

    Case's with holes in the top, the DIMM sockets seem to attract dust,

    and their bully boy tactics of trying to get their network management software installed in the school.

    Stay Away!
    Last edited by oxide54; 18th February 2010 at 03:12 PM.

  3. #18
    oxide54's Avatar
    Join Date
    Mar 2009
    Posts
    798
    Thank Post
    51
    Thanked 55 Times in 54 Posts
    Rep Power
    23
    [QUOTE=oxide54;463475]editedQUOTE]
    Last edited by plexer; 18th March 2010 at 10:40 AM.

  4. #19

    Edu-IT's Avatar
    Join Date
    Nov 2007
    Posts
    7,459
    Thank Post
    409
    Thanked 672 Times in 614 Posts
    Rep Power
    192
    Just enquired about a repair under warranty. Machine still has warranty on it however it was purchased from SCL Online which is actually a trading name of Xpro. As such, Edutec Ltd who now own SCL Online don't honour the warranty that was originally purchased from SCL Online, the trading name of Xpro.

    So essentially to me it seems all it seems Edutec Ltd are doing is fishing in the customers who still think that SCL Online is SCL Online. Actually, they're not, they're just using the company name.

    Confusing. Does this seem right?

  5. #20
    DAZZD88's Avatar
    Join Date
    Apr 2009
    Location
    Sunderland, Tyne and Wear
    Posts
    788
    Thank Post
    163
    Thanked 77 Times in 66 Posts
    Rep Power
    48
    We have SCL boxes but Edutec are honouring our warranties. In fact we just got a machine back from them yesterday. All we do is phone the number on the sheet that has the warranty details and then ask for tech support. They've been pretty good with us (although the machines themselves have been a bit cheap and nasty in some cases).

  6. #21
    dgsmith's Avatar
    Join Date
    Nov 2007
    Location
    Merseyside, England
    Posts
    1,111
    Thank Post
    119
    Thanked 90 Times in 78 Posts
    Rep Power
    37
    We have an ongoing issue with a batch of SCL machines. I have recently had email support and I get the impression they'll honour the warranty if it came to that (separately, they sent out a replacement front fascia about a year ago under warranty).

  7. #22
    DAZZD88's Avatar
    Join Date
    Apr 2009
    Location
    Sunderland, Tyne and Wear
    Posts
    788
    Thank Post
    163
    Thanked 77 Times in 66 Posts
    Rep Power
    48
    Quote Originally Posted by dgsmith View Post
    We have an ongoing issue with a batch of SCL machines. I have recently had email support and I get the impression they'll honour the warranty if it came to that (separately, they sent out a replacement front fascia about a year ago under warranty).
    Would be the SFF (not the USFF) boxes with the dodgy power button that keeps breaking off, would it?

  8. #23
    dgsmith's Avatar
    Join Date
    Nov 2007
    Location
    Merseyside, England
    Posts
    1,111
    Thank Post
    119
    Thanked 90 Times in 78 Posts
    Rep Power
    37
    The ongoing issue isn't related to the button, no (it's more serious than that), but in saying that we have had issues with the button falling off and had some replacements of these over the years.

  9. #24
    Abaddon's Avatar
    Join Date
    Mar 2006
    Location
    Middlesex
    Posts
    623
    Thank Post
    74
    Thanked 70 Times in 65 Posts
    Rep Power
    61
    We've been told that our SCL Five year warranties are no longer valid.

  10. #25

    Edu-IT's Avatar
    Join Date
    Nov 2007
    Posts
    7,459
    Thank Post
    409
    Thanked 672 Times in 614 Posts
    Rep Power
    192
    Quote Originally Posted by DAZZD88 View Post
    We have SCL boxes but Edutec are honouring our warranties. In fact we just got a machine back from them yesterday. All we do is phone the number on the sheet that has the warranty details and then ask for tech support. They've been pretty good with us (although the machines themselves have been a bit cheap and nasty in some cases).
    Just out of interest was your invoice for these machines from Xpro? Can you also confirm what number you are using?

    I think if they're picking and choosing who they support then that's bad business practice and by the looks of the comments on this forum, people aren't using them anymore anyway.



SHARE:
+ Post New Thread
Page 2 of 2 FirstFirst 12

Similar Threads

  1. SCL Online Alive?
    By plexer in forum General Chat
    Replies: 0
    Last Post: 7th September 2009, 12:27 PM
  2. PC & bundle deals from SCL Online
    By PeterW in forum Our Advertisers
    Replies: 1
    Last Post: 15th January 2009, 12:57 PM
  3. Pat on the Back SCL online
    By witch in forum Recommended Suppliers
    Replies: 3
    Last Post: 31st August 2007, 06:01 PM
  4. SCL online
    By Oops_my_bad in forum Recommended Suppliers
    Replies: 0
    Last Post: 24th July 2007, 09:35 PM
  5. SCL Online
    By Elky in forum Our Advertisers
    Replies: 0
    Last Post: 27th November 2006, 12:54 PM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •